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Unmanned venues – who signs for delivery?

post #1 of 53
Thread Starter 

I’m a little nervous about this one; it transpires that their venue will be unmanned until shortly before people are due to arrive; it’s a country house manned by trust volunteers.  

 

I have about an hour of set up (conservative estimate!) and so the janitor will be letting me in ‘early’ …I refused their generous offer of setting the cake up at 3pm the day before!

 

Would you request the venue’s event’s organiser be there with the janitor and she sign, or would you request the groom be there to sign over responsibility for the cake?? I have a nasty nagging feeling that won’t leave me alone- I struggle just to trust venue staff at the best of times, I want it signed for!!

post #2 of 53

Assuming your set-up takes the hour or so wont that time finish (ie when you are preparing to leave) be fairly soon before they arrive and by that time the venue organiser should be there?

 

Sorry that's a very convoluted sentence but not sure how to make it clearer!

post #3 of 53
Thread Starter 
Doors open at 12 and my delivery time is 9.30 so that's a good bit of hanging round, it might be worth it though... And you're right, I'm not gonna get a signature till after I'm done with the setup lol
post #4 of 53

as has recently been discussed on here

 

a picture is worth a thousand signatures

 

to me, as long as i am delivering the thee already tableclothed/skirted cake table, i'm fine

 

i snap pictures in several directions to show the room placement so if cake or cake table gets moved there's proof it ain't on me

 

but i think it's a good idea to mind your gut feeling too

 

could you deliver at 10:30 so the wait is not so long?

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post #5 of 53
Thread Starter 
Quote:

could you deliver at 10:30 so the wait is not so long?

 

Hmmmmm I guess the traffic could just happen to be busy that day! lol

 

I think I'll re-arrange the time, something's just not sitting right with me and I'll feel better nudging it forward a little :)

 

I think I'm inventing worries for myself- too many cakes due this week! lol

post #6 of 53

i think the mark of a cake decorator is to have back up plans for back up plans

 

we only have a brief window of opportunity to get our jobs done right so we naturally safeguard upon safeguard

 

occupational hazard

 

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the only way to see the rainbow is to look through the rain

 

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post #7 of 53
As a condition of delivery I would require that the customer or an authorized representative be present to sign the invoice.
post #8 of 53
Thread Starter 
Quote:

As a condition of delivery I would require that the customer or an authorized representative be present to sign the invoice.

 

 

That's going in my contract right now! <D'oh moment as to why I haven't done so before!>

post #9 of 53
Quote:
Originally Posted by jason_kraft View Post

As a condition of delivery I would require that the customer or an authorized representative be present to sign the invoice.

 

that's one way to do it but you will loose an order or two that way

 

generally with a tier cake--folks are off getting married and hopelessly haplessly intertwined in more family drama than is decent or healthy

 

if a cake maker can't get the job done without hand holding/hand writing then some brides will go elsewhere

 

i figure my job is to do all their thinking for them on that day regarding their cake

 

i tell my brides, worry about the ring bearer, worry about aunt louise getting tipsy and relating family secrets to the minister,

don't worry about your cake i'll take care of everything for you

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post #10 of 53
Generally, your responsibility for a delivered product only ends when the customer takes possession of said product. If the customer can't plan to have someone at the venue then I would not accept the order, and if the customer wants to book with you they will find a way to make it work. For example, if the reception venue is far from the ceremony and you will be delivering during the ceremony and no planner is available, the customer can authorize the on-site venue manager to sign for the cake (when this happens I will contact the venue directly to make sure they understand that someone with authority needs to be there).

There's no hand holding involved, the signature is for your protection to indicate that you no longer have responsibility for the cake and the customer (or a representative) is satisfied with the delivery.
post #11 of 53

I delivered wedding cakes for 12 years.  How many times did I get a signature?

 

Zero.

 

I did however, get lots of pictures, to prove "Its was FINE when I left it!"

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post #12 of 53

Requiring someone to sign off on the cake is not always feasible.  You may not find someone from the venue willing to assume responsible for signing.  And frankly, requesting that the GROOM be there is not going to go over well IMO.  Pretty sure most grooms are busy doing other things.

 

Your contract should state that once delivery and set-up is complete you are no longer responsible for the cake.  Take plenty of pictures from all angles once set-up is done.  That way if there is an issue you can show the cake was fine when you left.
 

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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #13 of 53

If you are nervous you could get the bride or groom to sign off that no one will be there for delivery and that is not going to be set against you if something should happen.Put that you will take pictures and the pictures will serve as the job being done in full and afterwards it is not your responsibility. Have them sign something before the event if you have too signing off on this.

post #14 of 53
Quote:
Originally Posted by leah_s View Post

I delivered wedding cakes for 12 years.  How many times did I get a signature?

 

Zero.

 

I did however, get lots of pictures, to prove "Its was FINE when I left it!"

This

 

Quote:
Originally Posted by cakesbycathy View Post

Requiring someone to sign off on the cake is not always feasible.  You may not find someone from the venue willing to assume responsible for signing.  And frankly, requesting that the GROOM be there is not going to go over well IMO.  Pretty sure most grooms are busy doing other things.

 

Your contract should state that once delivery and set-up is complete you are no longer responsible for the cake.  Take plenty of pictures from all angles once set-up is done.  That way if there is an issue you can show the cake was fine when you left.
 

And this too.

 

I tried have a sign off form and one of the venue guys told me that if I required a signature I could take my cake with me. Apparently they had a lot of trouble with cakes tipping and having to be accountable. They are one of my best venues now, but I could see his point- it is my responsibility to make sure the cake can withstand normal activity, and my contract's responsibility to cover me if something happens. I've delivered my share of cakes since then and since I use good supports I have never had one have any issues. 

 

Is this cake so precarious that you do not trust that it will make it before everyone gets to the venue or that someone will come and do something to it before they get there?

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post #15 of 53

people conducting weddings are very busy and distracted often stressed out the wazoo--i don't care if they are satisfied with delivery

 

a signature does not indicate that the cake was standing straight like a photo does nor does it indicate that the table has been moved like a photo can

 

a signature does not even prove that the cake arrived and was set up--you have to get the person that signed it to prove it--but a photo does! it also shows that the band was not set up close to the cake table when i had a chance to do something about it--a photo is invaluable and discreet-that the cake table was not placed in front of the sunshiney window melting the buttercream when i set up--it captures invaluable information

 

some venues are so big it's stupid--i don't wanna go chase somebody down & inconvenience them to go take a look-see at my cake--they're gonna notice it sooner or later and they will sure fire let me know if anything comes up--my cakes are guaranteed to the cake table--i'm done then--over and out--

 

a signature is an unnecessary bother to me --i wanna gth out of there

 

but i can see where a signature to an accountant business type person like you would be important

 

but there is more than one way to do it

 

all their thinking done for them--boxes for leftovers put under the cake table-- check!--honeymoon cake boxed & ready to go-- check! first anniversary cake boxed & ready to go-- check! cake set up in it's majestic glory smelling it up like aromatherapy on steroids-- check!! don't forget the groom's cake--check!!

 

i want them to not even know i was there it goes that smooth

the only way to see the rainbow is to look through the rain

 

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