Originally Posted by Godot
Not only would there ne no refund, I would keep the entire deposit and purchase a new stand.
You did charge a cash deposit, right?
My equipment deposits are very high - the cost of a new stand plus the cost of overnight shipping. I find that with a large cash deposit - people are acutally more careful - and they bring the equipment back in time.
here's how the conversation would have gone:
Bride" Blah blah blah, the stand broke and I'm mad"
baker: I'm mad too, I can't believe that someone would break my stand, that must have taken some effort, that thing is strong! Who moved it?
Bride: I don't know, it's your fault though.
Baker: oh no, it was fine when I set it up. I need you to find out who broke my stand, because if I can't fix it you're responsible for it according to the contract. I wouldn't want to have to keep your deposits, but if you can't figure out who did the damage you're responsible and I'll ahve to keep the deposits to replace the stand.
Bride; uhhh...but it's your fault!
Baker: I have no control over the cake or stand once I leave, so I have no idea what was done to the stand after I set it up. Until the stand is returned to me and it's in usable condition I'll have to keep the deposit. You have X number of days to return the equipment based on the contract you signed, so please let me know when you'll be returning the stand so that I can make sure it's in usable condition.