Originally Posted by JWinslow
I have been following this thread without commenting - until you posted this - LOL!!!!!!!! Magic Pan indeed.
I had an issue with Wilton a while ago (bad color) ruined a bucket of Satin Ice. I sent them a pic of what the color did. They sent me a new color and 5lbs of Wilton fondant (I don't use). I called and they said they wouldn't reimburse me for my Satin Ice.
I agree with Anna. If possible, Bake the cake and put the cake and the box pic next to each other and contact someone else.
I'm reluctant to bake a cake in it, as the shop have offered me a full refund. ( which i'm sure i won't get if i used it) The girl in the shop agrees with me as i phoned her and she checked the rest of her stock, which are all the same as mine.
I don't know if its the shop who are buying counterfeits either knowingly or unknowingly or Wilton who have their stuff made in China under licence and are turning a blind eye to fakes being made and passed off as genuine.
If Wilton acknowledged it was a fake and the shop was at fault not them, i would then be happer and more confident to try and buy one from somewhere else.
I am reluctant to buy a new one online( following their reply) as most suppliers are just using the wilton website pictures. I'm trying to buy a used one off ebay,( where i can see the picture of the pan!) but there are not many for sale on ebayin the UK, and the shipping cost from the US are more than the cost of the pan