Thanks for the newer responses, it really helps with the frustration of the situation. This is the smallest and lowest cost cake we have taken on and seems to be taking up more of our time. lol
With the payment of the order. It is only a hunch at the moment, as it is unusual that this is the only payment that is taking a little longer than norm. According to the payment company the funds are waiting to be transferred to our account, but they too thought it was strange that they have not cleared in the stated time and should hopefully be completed today. The terms and conditions on our website do state that any refunds will require the return of the goods.
With all orders we ask when the cake is for and then ask what is the best delivery time am, pm etc. to ensure that there isn't too long. Definitely
will be doing a help sheet for storage and a portion cutting guide for future orders.
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