Cake Central › Cake Forums › Cake Talk › Cake Disasters › Bubble Guppies Disaster
New Posts  All Forums:Forum Nav:

Bubble Guppies Disaster - Page 2

post #16 of 39
Thread Starter 

How would you respond to the client if they call you on it.  It's been three days and no mention of it yet. icon_biggrin.gif

post #17 of 39

What a cute cake! I'm sorry this happened to all of your hard work! I don;t think it's your fault that someone picked up the cake, drove 100 miles and by the time they arrived at their destination, the cake was messed up. You have know way of knowing how they drove, if they had to slam on the brakes, heck, even a steady and controlled brake can result in massive forces that are otherwise un-noticeable without a pretty cake in the car with you..at least it's that way for me. Anyway, I'm not sure you have any control over another person's driving habits after you hand over the cake. I find it curious that the topper with the letters on sticks managed to insert themselves into the bottom tier...as if they were magically plucked off the top tier and placed in the bottom tier after that part of the tier was exposed. What's with that? Maybe the customer was just trying to salvage what they could and then snapped a picture. I'm really sorry because that is a sweet cake.

post #18 of 39
Thread Starter 

THanks Pinky.  It makes me feel better, and I will sure reconsider my cake stacking anyways for future cakes.

What would you do if they call you to claim anything about this disaster?

post #19 of 39

hmmm, i don't insure a cake past my handing it off to the cutomer or placing it on the cake table

 

but i've done everything i can to ensure the safe arrival too

 

i'm sure you cautioned the first driver (was it the same driver the second leg?)

 

that's quite a journey for a cake

 

so it survived the first 20 mile leg??

 

i think in this particular case i'd call them & offer a generous refund

 

i think the picture posting on fb is their way of calling you gently

 

because i think construction might have been a bit tighter--the icing thing

 

but man what a pretty cake so much work went into it

 

i tell my clients that they need to drive like there's a fresh egg rolling on the dashboard blablabla

the only way to see the rainbow is to look through the rain

 

Reply
the only way to see the rainbow is to look through the rain

 

Reply
post #20 of 39

I think a sharpened dowel driven down the center thru all layers and cardboard would have helped. I do this with all my tiered cakes. And I use Pastry pride, inside and out. On all my cakes. I have never had a problem with them sliding or collapsing or anything. And I've been caking for 20+ years. Never. Not once.(knocking on wood lol). Take a look at my gallery and all you will see are Pastry Pride cakes. I'm sorry this happened to you. I hope it never happens again!

Dora Moreno
If you work with your hands you're a laborer. If you work with your hands and your mind you're a craftsman. If you work with your hands, your mind and your heart, you're an artist
Reply
Dora Moreno
If you work with your hands you're a laborer. If you work with your hands and your mind you're a craftsman. If you work with your hands, your mind and your heart, you're an artist
Reply
post #21 of 39
Quote:
Originally Posted by doramoreno62 View Post

I think a sharpened dowel driven down the center thru all layers and cardboard would have helped. I do this with all my tiered cakes. And I use Pastry pride, inside and out. On all my cakes. I have never had a problem with them sliding or collapsing or anything. And I've been caking for 20+ years. Never. Not once.(knocking on wood lol). Take a look at my gallery and all you will see are Pastry Pride cakes. I'm sorry this happened to you. I hope it never happens again!

 

 

i defer to the pastry pride expert!!!

 

no refund then if there's no construction issue

 

maybe a discount for the next cake

the only way to see the rainbow is to look through the rain

 

Reply
the only way to see the rainbow is to look through the rain

 

Reply
post #22 of 39

The driving hazards are double in this case if there were two different drivers.  I suspect the first driver didn't inform the second driver the same thing you informed the first driver.....don't leave in the car, drive careful, don't set in on the sloped seat, etc, etc. 

post #23 of 39
I wouldn't do anything until contacted. For all you know the person that picked up the cake slammed on the brakes, cake went flying and told the client what happened - that it was not your fault. Could explain why you haven't heard from the client.

Make sure you have all pick ups (even non tiered cakes) sign a release form releasing you of any responsibility of damage after pick up.

Also, I hammer a sharpened wooden dowel down the center of all my cakes. Did you have a center support?
"who says you can't have your cake and eat it too?"
Reply
"who says you can't have your cake and eat it too?"
Reply
post #24 of 39

I agree that those topper pieces were definitely repositioned on to what remained of the bottom layer. With the pieces being on picks, I'd expect to see ripped up holes where those pieces were torn out of the cake from an impact. There are no serious markings on the top of the top layer to indicate any violent removal. Also, with them all landing like that on the bottom layer, picks all piercing the cake to stand upright? Not a chance. They were all stick in there after the fact, for whatever reason.

 

I'm assuming that the person that ordered the cake instructed you to give it to whomever picked it up. Wouldn't matter to me if it was the buyer, or their designated agent. They authorized it, so it's on them.

RedInLove

 

CLASSES:

Decorating Basics ~ Flowers & Cake Design ~ Gum Paste & Fondant ~ Advanced Gum Paste Flowers ~ Tall Cakes

Reply

RedInLove

 

CLASSES:

Decorating Basics ~ Flowers & Cake Design ~ Gum Paste & Fondant ~ Advanced Gum Paste Flowers ~ Tall Cakes

Reply
post #25 of 39

oh my heart dropped when i saw that picture!  heres my theory...even if the cake was too soft, with supports in the bottom tier i don;t see how it could have split like that... i have a feeling something happened on the customers end..i'm thinking someone dropped the cake while it was still in the box and then they stuck the letters back in just for photo reasons... its just such a disaster!! even slight leaning or cake being a bit soft wouldn't create this bad of a mess!

post #26 of 39

Sorry this happened to your cake. It was a very pretty cake and I know a lot of time went into making it. I know it is pretty upsetting. I agree that you should always make people sign a waiver that once you give them the cake and if something happens it is not your fault.  Looks like to me that someone either slammed on brakes, dropped it or turned a corner a little too fast. I do not think it had anything to do with your cake being unstable!!! Let us know what happens.  I could only hope and pray that if it were the person's fault that they would openly admit it to you. I really do not think you should have to lose money if it was their fault instead of yours.  Do whatever is in your heart to do. If you want to refund a partial payment then that is up to you.  Good luck!!

post #27 of 39

The finished product was gorgeous.  I had a similar incident and had several sleepless nights. I am pretty sure there is more to the story than you are being told. I would not refund the money because when it left your hands it was structurally sound. Unless they want to pay you to transport the cake, they are responsible for what happens during transport. I will never allow someone to ever transport a tiered cake that I have made unless they sign a waiver form.  Please don’t continue to worry. This is due to rough driving.

post #28 of 39

 When I send a cake out the door, I advice people on how to carry it, to be extra carefuI, crank the a/c if warm outside, and  tell them that once it is out of my hands it is all theirs. I don't feel like I am accountable for the safety of the cake after that. I am never rude to my customers about it, I just make sure we have an understanding. I also try to deliver most of my cakes.It sounds like you did everything you could do for a 2 tier cake to be stable. The icing could have been an issue but if it stayed cold enough and the driver wasn't going crazy then things should have been ok. I drove my grand daughters cake 600 miles and it made it fine on the floor of my van. As far as how to deal with the customer, if they call and complain then you do what you feel the most comfortable with. You don't want to lose a customer and you don't want a bad reputation as word of mouth is everything for a cake decorator. Every situation is different. Good luck. I hope it all works out for you. 

post #29 of 39

If my customer wants to pick up the cake rather than it be delivered I be sure to let them know once the cake leaves my possession I am no longer responsible for what happens to it..

post #30 of 39
It doesn't look melted to me, it looks like it took a sharp shock.
elsewhere.
Reply
elsewhere.
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Disasters
Cake Central › Cake Forums › Cake Talk › Cake Disasters › Bubble Guppies Disaster