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received a negative review from a customer, what should I do? - Page 2

post #16 of 33
Thread Starter 

Thank you so much! Means a lot to me. 

post #17 of 33

I didn't read all the responses but I would not offer a refund.  If anything, offer to give him a gift certificate towards a future purchase. 

post #18 of 33

He gave you a exact amount he wants back chances are there was nothing wrong with the cake. You gave him one refund and now he is tiring to get more. I'm sure the ate the whole cake just let him know all sale are final upon delivery and leave at that.

post #19 of 33
Quote:
Originally Posted by 1234me View Post

I didn't read all the responses but I would not offer a refund.  If anything, offer to give him a gift certificate towards a future purchase. 


This - to me - is no good.  The problem with this is if someone is unhappy with the product they purchased or services they receive, why would they go back?  Any time I've had a bad experience I don't return to that person or place of business.  I take my money some place else.

 

Example:  Took my DD, who has long hair, to get a haircut at Best Cuts several years ago.  She was 5 at the time. Was VERY specific about how much to cut off.  Even pointed where on her shoulder I wanted her hair to go to.  The girl chopped it way, way to short.  Long story short, before I even left I was on the phone with the manager and the corporate office complaining.  To this day - my daughter is 8 now - I will NEVER go to Best Cuts for haircuts again.

 

Had they offered me a coupon or percentage off my next haircut , or even FREE haircuts, I STILL would not go back.  Ever.  I'm sure some people view it as trying to make things right or better, but for me it would just be adding insult to injury.

 

Now if the guy is just trying to suck as much out of this as he can or just wants free cake, then he might be willing to accept.  But do you really want to work for this guy again?

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #20 of 33

Cakesbycathy is right, You probably would not want to have him as a customer ever again.  He sounds like someone who is trying to get something for free and a manipulator!!! I am sure there was nothing wrong with your cake!!!!
 

post #21 of 33
Thread Starter 

Oh MY GOD! I don't want to do anymore cakes to that Man! Gave me enough heartaches! He was the most unorganized customer I have ever met. Until he sent me the deposit 4 days before the order I didn't believe that it was an actual order. 

post #22 of 33

Without a deposit, it was NOT an order.

 

And by "deposit" I mean a form of payment that has been confirmed--by bank or by credit card company. Or cold hard cash.

 

You should know that a cheque can be stopped a day or two later by the person who wrote it.  That might mean that you deliver goods but do NOT receive final payment. It also means that your bank will apply a charge that can be as much as $50 against your bank account.

 

Should this specific customer ever call again just ask the party date and then (pausing to flip some paper on your table) say "sorry I can't help you with that date". 

post #23 of 33

The first rule to remember:   Just because they say it, doesn't make it so!  I'm surprised you even did the cake since you didn't get any money until 4 days before it was due.  He sounds like one of those who's too busy being wonderful to take care of details and no one else can ever measure up, no matter how hard they try - - bless their little hearts!

 

Since he found fault at delivery and got a refund, I'm sure he figured it worked once - why not try it again?  He goes to the top of the NO CAKE list.  And I would tell him that since you know there wasn't an issue with the "dryness" of the cake and one refund was already given, there's nothing more you can do but you certainly appreciate that he brought his concerns to your attention.

post #24 of 33
Thread Starter 

That's exactly what I was thinking to do. He offered to pay in credit. I said no I need cash. After the delivery he gave me check. I deposited on my way back. Just to make sure. Good thing I read threads on this forum regularly. I at least have an idea what to expect. 

post #25 of 33

another idea for you to tighten it up even more

 

if you can--cash it at his bank next time 

 

at the bank his check is drawn from

 

if you cash it or deposit it through your own bank account the transaction can still go south

 

by the time it completes processing

 

yes i agree cash is better than check --check is better than credit card

 

hope it doesn't get stopped!!!!

one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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post #26 of 33
Thread Starter 

Bank sent me an email saying the deposit was completed two hours after the deposit. I got the check on Saturday and deposited on Sunday through the bank's mobile app. I wanted to do as soon as possible. So, he didn't have time to do anything. 

post #27 of 33

awesome!

one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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post #28 of 33
Just because the bank credited you doesn't mean they won't reverse the credit if a stop payment is put on the check. Banks can take up to 10 days to verify funds, but they give you access to the funds as a courtesy...

That's why those Nigerian check scams work so often.
Plank.
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Plank.
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post #29 of 33
Quote:
Originally Posted by BrandisBaked View Post

Just because the bank credited you doesn't mean they won't reverse the credit if a stop payment is put on the check. Banks can take up to 10 days to verify funds, but they give you access to the funds as a courtesy...
You should see on your deposit slip if a hold was placed on the check you deposited, if there is a deposit hold then a stop payment is still possible until the hold expires.

FYI, deposit holds are typically longer when using a mobile app or ATM to deposit a check as opposed to giving it to a human teller.
post #30 of 33
Banks don't have to put a hold on the funds to reverse the credit...
Plank.
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Plank.
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