If you are having any issues with Satin Ice Fondant giving you "Elephant Skin," please try these tips:
There are different causes of ‘elephant skin.’ Some brands of food coloring can cause the fondant to crack and take on this appearance. We recommend gel pastes in the AmeriColor or Chef Master brands.
The addition of shortening to Satin Ice will cause the gums to break down and cause ‘elephant skin’ as well. While using a tiny bit of Crisco is fine for rolling out on or on your rolling pin, adding it to Satin Ice will alter the product.
Your Satin Ice may have been left out too long and has begun to dry out. Be sure to knead very well and keep out only the portions you are working with. The remainder of your fondant should be sealed in its bag with the pail lid closed tightly. Any air that is allowed to get into the product will dry it out, so be certain the bag is closed tightly and the lid is sealed.
If a product defect is suspected, you may call our customer service department to discuss (845) 469-1034 or email us at: firstname.lastname@example.org.
Sweet Regards from your friends at Satin Ice!