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Sugarveil help

post #1 of 4
Thread Starter 

I mixed my first batch of sugarveil and it has been in the refrigerator, covered for 20 hours now. (when I put it in the fridge it looked exactly like it did on the video)  I took it out of the fridge and mixed for one minute and it did not go back to its original fluffy stage. It looks more like melted marshmellows. So I mixed for another minute, and it looks the same. Is this normal, or did I do something wrong?

post #2 of 4

an idea for you is to check with the sugar veil people

 

they are really good at trouble shooting that for you

 

but lots of cakers here use it too--i never had any luck with it myself

love me some cake buzzzzz

 

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love me some cake buzzzzz

 

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post #3 of 4
Thread Starter 

Thank you. I did contact sugarveil, but didn't expect to get a quick reply. I recieved one in less than 2 hours!  I have been nothing but impressed with this company from the beginning of my journey with them. They have been so helpful and kind, from the ordering process, to a return, now to help with working on it. She assured me it was normal for it the texture of it to change, and just keep working with it! I did, and my sugarveil was dry between 2 and 4 hours. (I have 6 mats) and three of them turned out perfect, and the three more detailed ones turned out well, but I didn't give a good enough scrape at the end and that shows. .....learning....thats what this round was all about!

post #4 of 4

i knew they would take good care of you!

 

awesome results for you too!!!

love me some cake buzzzzz

 

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love me some cake buzzzzz

 

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