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What to say when a customer ask this annoying question!

post #1 of 8
Thread Starter 
How long does it take you to make a cake I do not want a dry cake ! Can you make my cake the same day so it is fresh?
Sure I can make you're three tier cake the same day no problem.
NOT!!!! O.o

I always get stuck when asked this question, what do you all say when asked?
post #2 of 8
Thread Starter 
Prep.

Day 1. Make all gum paste decor.
Day 2. Make all batters freeze,make all fondant put aside, mix base butter cream fridge or freeze.
Day 3. Bake all cakes wrap like crazy and freeze.
Day 4. Crumb coat,level tort ect ect
Day 5. Decorate viola!
post #3 of 8

i would repeat what she said, "so it is fresh?" and raise my eyebrows like whaaaat?

 

i'd give her a chance to hopefully realize what she is saying

 

then i would say, "you are ordering a cake that you think will be stale?"

 

people don't ask me that though

 

it's a presence thing

 

if chicklette didn't get a clue and back off i would not work with her

the only way to see the rainbow is to look through the rain

 

Reply
the only way to see the rainbow is to look through the rain

 

Reply
post #4 of 8

I might say something like " If I sold dry cake I wouldn't be in business very long.   I schedule my baking to assure the freshest cake possible.  If you wish to order I will be happy to help you.'   And leave it at that.    I actually prefer to freeze my cakes a couple of days before they're due.  The texture seems to be better and I like working with a cold cake. 
 

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply
post #5 of 8
Thread Starter 
Quote:
Originally Posted by -K8memphis View Post

i would repeat what she said, "so it is fresh?" and raise my eyebrows like whaaaat?

i'd give her a chance to hopefully realize what she is saying

then i would say, "you are ordering a cake that you think will be stale?"

people don't ask me that though

it's a presence thing

if chicklette didn't get a clue and back off i would not work with her


Haha mite give that a try! I've been asked this question twice sense I started baking in 08".
post #6 of 8
Thread Starter 
Quote:
Originally Posted by carmijok View Post

  I actually prefer to freeze my cakes a couple of days before they're due.  The texture seems to be better and I like working with a cold cake. 

 

Cold cakes ROCK! I don't think I would work on them any other way.
post #7 of 8

..........." If I sold dry cake I wouldn't be in business very long.   I schedule my baking to assure the freshest cake possible.  If you wish to order I will be happy to help you.'..........

 

This ^^^!  Very well said. 

Actually cakes taste much better at least the next day if not 2 days after baking (as long as it has been either well wrapped or iced).

post #8 of 8
Quote:
Originally Posted by LovelyCakes4Us View Post

How long does it take you to make a cake I do not want a dry cake ! Can you make my cake the same day so it is fresh?
Sure I can make you're three tier cake the same day no problem.
NOT!!!! O.o
I always get stuck when asked this question, what do you all say when asked?

I ask the customer, if they ever had a problem/bad cake from some other baker.

 

Then I tell them that there are good ways to keep a cake very tender and fresh.  I also tell them that a tiered cake MUST be baked long enough ahead of time to get it cold enough so that the icing doesn't fall off.

 

Finally, you can offer to the customer to add a sprinkle of flavoured syrup onto the cakes to make sure they will not be "dry".

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