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post #31 of 112
Quote:
Originally Posted by AZCouture View Post

Signs of eventual burnout too, might I add. It's soooooo rewarding when you put all the pieces in place before you go public. Pricing structure, replying to clients, general organization skills, etc., etc. All of which you can get ideas for from here. But *then* start selling. Less surprises that way, less headaches, etc. Makes life easier.

Absolutely 100% right. You'll be much less likely to run into situations that you can't handle if you've thought things through ahead of time and don't just wing it. It would be easier to just not offer special order types of cakes if you don't have those worked out, and it isn't fair to customers or to yourself to add the stress of "figuring it out as I go and maybe it will work" to what should be a simple order.
post #32 of 112
Quote:
Originally Posted by -K8memphis View Post

and I'm not a roseanne barr fan but when she was doing stand up early in her carreer some customers in the bars laughed and some did not--kind of a buzz kill--so her sister would stand behind the ones that got her humor and laughed to help Roseanner focus away from the debbie downers and toward her goal would God we All had a sister like that
Stand-up comedians use audience reaction to gauge where they need to adjust their set. Making this reaction more difficult to read is doing the comedian a disservice.
post #33 of 112

guys, if someone posted a thread entitled,

 

"gonna jump off a cliff",

 

some of you would yell

 

GO

 

some of you would scold them for thier choice and suggest a better place to jump from

 

some would pop popcorn

 

there's no place like home there's....

 

 

icon_biggrin.gif

if an inmate is walking down the stairs is that condescending
 
if an inmate is walking down the stairs is that condescending
 
post #34 of 112
Quote:
Originally Posted by costumeczar View Post


Absolutely 100% right. You'll be much less likely to run into situations that you can't handle if you've thought things through ahead of time and don't just wing it. It would be easier to just not offer special order types of cakes if you don't have those worked out, and it isn't fair to customers or to yourself to add the stress of "figuring it out as I go and maybe it will work" to what should be a simple order.

I couldn't agree more.  The extra months spent preparing would have made this a non issue.  No, we never have it all 100% down, and yes we all make adjustments along the way, but something like knowing that your chocolate may contain nuts would have made this problem non existent.  Also... there is more than one kind of chocolate out there, and having a backup brand that is nut free or having a back up recipe that uses cocoa powder would be a good thing to have.  I also implore everyone to not take on allergy free orders unless they know what they are doing as a life hangs in the balance.  I'm sure you would have felt much worse had the child had a reaction.  I don't condemn you for realizing this was an order you should have never taken at all, but having the plans in place would have allowed you more time to make other plans.

post #35 of 112

What the heck are you going on about? F'real. K8, I mean. Everyone else makes sense, but I don't get what you're saying, sorry, I just don't. :(

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post #36 of 112
Quote:
Originally Posted by AZCouture View Post

What the heck are you going on about? F'real. K8, I mean. Everyone else makes sense, but I don't get what you're saying, sorry, I just don't. :(

 

With all due respect I was addressing op mostly, not you.

if an inmate is walking down the stairs is that condescending
 
if an inmate is walking down the stairs is that condescending
 
post #37 of 112

Ok cool, I don't have to worry about trying to figure it out then. Thanks for the clarification!

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post #38 of 112
Quote:
Originally Posted by AZCouture View Post

You know, at the risk of getting dog piled I say this: You have bigger issues than this allergy nut bag woman. You started several threads about starting a business, freaked out about people seeing your posts, deleted them, asked about working alone with small children around, etc., etc. I think you really need to consider investigating the business side of this whole cake thing before you continue down this path. Most of us can confidently say this situation would never ever have happened, and it has nothing to do with how long we've been in the business. It has to do with having really defined rules of business *before* opening shop. Your posts concern me. The ones that haven't been deleted, and the ones I vaguely remember before they were deleted.

 

And just out of curiosity, why are you letting *this* one remain public? Seems odd. Not trying to dis you, but you're exhibiting classic signs of someone who is selling, and then asking *how* to sell. It's backwards. :(


This!! Don't jump into the deep end if your not ready. You've made threads that are all over the place from months ago, you are starting a business, you're not starting a business, mixing wet ingredients, this happened, that happened. Just chill and gather your thoughts for a couple of months, you don't need to be super super organised but at least know in what direction you need to move in. Seriously, the iron is not hot.

"Taste your words before you feed them to people."
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post #39 of 112

I tell them that I will do the best I can by providing nut free ingredients, boiling my beaters and bowls but in the end, I can't guarantee a totally nut free product as I'm relying on the manufacturing companies I get my ingredients from to also be nut free and a lot of them can't claim that.  I tell them that to be totally sure, I'll need to go to a health food store and purchase a mix that's labeled nut free and add the cost of the mix and the mileage to their tab.  That's when they usually hang up and it's no longer my problem :-)  If someone cancelled the day before my daughter's birthday I too would be livid but I'd be livid and would sue you if she ended up in the hospital.  Next time you might want to take the time to be prepared and like the other poster said, if you have too many orders - to the point of exhaustion - time to raise your prices.  If they're gunna make you work, you better make them pay.

post #40 of 112

Totally agree with AZCouture on this one. . . .if you are in business, act like a business person. Be professional.  And if you don't know how to do that, there are business classes available that can help some people.  Otherwise, you waste your time, money and risk everything you have because you didn't prepare and your business will NOT succeed.  You may just get sued for discrimination and emotional trauma- even though we all think this lady is waaaaayyy  over the top, we all also know that  there are all kinds of lawyers out there that are happy to sue a business (that supposedly has an insurance company behind them). 

post #41 of 112

And by "act like a business person. be professional" I mean know what you can do and what you can't and don't promise something unless you can deliver it.  I think we've all had a chuckle at the thousands of photos on Cake Wrecks. . . .those are people that promised what they could not deliver.  Obviously a BAD thing otherwise they wouldn't have a website that is hugely successful.  ;)

post #42 of 112
There is no case for discrimination so I wouldn't worry about that, and if the customer was even able to find a lawyer to pursue an "emotional trauma" suit the OP's liability insurance company should be able to make short work of it.

If OP refused to make any cake at all (including a cake with nuts) for the customer after finding out there was a nut allergy, that could potentially be a valid discrimination case.
post #43 of 112
Quote:
Originally Posted by jason_kraft View Post

If OP refused to make any cake at all (including a cake with nuts) for the customer after finding out there was a nut allergy, that could potentially be a valid discrimination case.

Jason, are you saying that a bakery that does not offer allergy free cakes are discriminating against people with allergies? 

post #44 of 112
Quote:
Originally Posted by Dani1081 View Post

Jason, are you saying that a bakery that does not offer allergy free cakes are discriminating against people with allergies? 
No, but if you find out someone has allergies and then refuse to sell them anything, that could be considered discrimination based on a medical condition (which is a protected class). There is no requirement to offer allergy-free cakes, the discrimination is based on refusal to serve a customer.

AFAIK this has not been tested in court so I have no idea whether or not it would be considered a valid argument. They would also need to show that the refusal was based on the allergy and not for another reason.
post #45 of 112
Thread Starter 
Quote:
Originally Posted by dorie67 View Post

I was asked to make a cake for an individual that had an allergy, I was a nervous wreck to say the least. I totally understand CuteCakes 1234, try not to let the experience get you down. princess.gif

Thank you! As always my fellow cakers made me instantly feel 100x better then when I first wrote this icon_smile.gif
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