On Friday I made and delivered 6 Christmas Fruit Cakes to a local bank. I had sent them some samples of the cakes and a flyer earlier in the month letting them know of the size and prices. Most of the orders were for my 6 inch cake which I quoted at $80 TTD or about $12.50 USD.
Later Friday evening, I woke up to a bunch of missed calls and messages on my phone. Apparently, the customers did not like the SIZE of the cake and refused to accept it. I was dealing with someone in the bank who took all the orders and collected the money etc. She is the one who called me franticly that evening.
Needless to say I was upset and it seems like they want a refund. The problem is that the cakes are STILL in the bank and will be there till they open on Monday.
I was thinking to refund the money to the persons who did not open the box. The box has a window so you can clearly see the cake. Those who opened the box will get no refund because Lord knows what they did with it. A lot of people are telling me NOT to give them the refund. "They ordered a 6 inch, when they got it they thought it would have been BIGGER and now they want their money back???? Heck no!"
Let me know what you guys think I should do. I am really upset and feel helpless because I cannot do anything until Monday.