- 83 Posts. Joined 1/2010
- Location: Bronx
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Please, please do not buy from this company..... we have had nothing but problems with replacements cartridges. They offered no solution other than breathing on each of the cartridges and trying to take cartridges in and out of the printer to try to "confuse" it. They also asked us to ship the defective cartridges back at my cost. They would not ship replacements in a timely manner.
After having a difficult experience, I called Kopycake for help and support..... the tech was amazing! He helped me understand and fix the problem as well as help me with refilling our current cartridges to save $$ in the future. It was a great experience and their customer service was so understanding, helpful and supportive.
I have their Canon Pixma 5300 and have not had any problems with it yet. So far the print quality is amazing. It was my birthday present last year. It has worked well for me so I have not had to deal with their customer service other than ordering supplies, like ink and frosting sheets. I have tried other brands of sheets in mine and they worked fine as well. Mine was bought thru Sears.com they had a better deal on their site then the home site. I used to have a Epson from KopyKake which worked great when it was not clogged. That way my main reason to get the Canon.
DO NOT USE INK 4 CAKES!!!!!
I have had nothing but issues with their printers and their ink cartridges and the tech support guy is NO help at all.
We had an order of 2500 images to send out in three days. We payed the extra money for overnight delivery and was promised that it would arrive next day. The next morning the conformation was sent and they didn't even ship it until three the day it was said to arrive. The boss was out of the office at the time and when we called on Monday he told us that it was our fault for not reading the fine print and would not do anything to remedy the situation. After a series of bad product experiences, adding a bad customer service experience was the icing on the cake.
We prefer KopyKake! They were able to help us on many occasions with tech support, and any time ink4cakes cartridges wouldn't work(pretty often), theirs would. Call Kopykake first!!!
Whenever you purchase from any company, shipping is based upon two things, weight and location. There is a base price for shipping and then the weight and location will increase the price. However, if you order more at a time, you will notice that the shipping prices do not change until it peaks into the next weight category. In addition, if you ship small packages more frequently you are always paying that base rate. It is best to order a 6 month supply if possible at a time. Order an extra set of cartridges and an extra set of refill and you will find proportionally you will pay less overtime for shipping. We are always telling our customers who we notice are ordering a little at a time, but several times over 1-3 months, to increase their orders and decrease their frequency. Remember too, quality will never be discounted (unless it is on sale). You do get what you pay in quality of product and quality of service. So it is important to save where you can, like in ordering more stock less frequently.