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things NOT to ask/say to a baker! - Page 64

post #946 of 2973

(63 pages later...and having the word "moist" ruined in my vocabulary...:D)

While working on a beautiful 10-inch round graduation cake one evening last summer, my mother-in-law stopped by to see my husband. She stood and watched me cutting out the graduation shapes from black sugar paper and said the cake looked nice. I somewhat absently replied that for the price they were paying, I wanted it to be nice. 

MIL: Oh? How much are you charging for a cake like that?
Me: $75, which is a discount since the dad works with [my husband]

MIL: $75?! I'd never pay that for a cake! I'd just get one at the grocery store!

I'm 30-years-old and have still not learned that my mouth works faster than my mind. I put my knife down and looked up at her and said: "Well, some people appreciate quality." 

Sigh. 

 

Not my brightest moment with MIL. She's never mentioned cake to me again! LOL!!

post #947 of 2973
Quote:
Originally Posted by kikiandkyle View Post

Don't send her refund and as you've blocked her, she isn't going to be able to hassle you. If she tries to take you to court (highly unlikely), you have all the evidence to prove she lied, take screenshots of the conversations where she contradicted herself in case she tries to delete them. 

 

In future don't let your clients see that you're unsure of yourself and your work, it just sets you up for situations like this. 

I wish I could quote them all, Costumeczar, yours was GREAT too. You all made me feel SO MUCH BETTER! I tried really hard to handle myself professionally. This ^ is absolutely right though, she saw how scared I was about trying it, and thought she could convince me it was terrible. I had 2 more orders placed for the cake when I posted pix, so it couldn't have been terrible. I DID actually call her on her inconsistencies. I swear I think she's like 18 or something...she looked really young when I delivered and in her messages, she was VERY immature. At one point when I pointed out her story changing she told me that I "wasn't good at reading, and need to get some glasses!" Which I thought was pretty telling of her maturity level. She came back and threatened me with the BBB, but shoot, again, I'll stand behind my cake and did save all the messages if it ever gets to that point. Oh, and she tells me I need to right this, that she's a "self employed business woman herself" (she sells Origami Owl jewelry, same thing, right?) and that if someone was unhappy, she would just refund them. Huh? So if someone hated their custom made necklace, you'd send them back all their money without getting the necklace back? Well maybe I'll just send the refund and recoup my money by ordering a necklace! ;) Thanks for all your feedback guys. I needed that! 

post #948 of 2973
I wouldn't worry about the BBB, for most transactions they are irrelevant. In any case, the BBB will give you an opportunity to respond with your side of the story if there is a complaint.
post #949 of 2973
Quote:
Originally Posted by jason_kraft View Post

I wouldn't worry about the BBB, for most transactions they are irrelevant. In any case, the BBB will give you an opportunity to respond with your side of the story if there is a complaint.

This is what I thought, not to mention I'd have about 1500 people ready to back me up! I have all the emails, pictures of the cake and all the correspondence we ever had on the topic. Did I forget to mention that she moved the cake up a whole day and a half only 3 days before the due date? I've got that too. She really was a nightmare. When I posted it on FB, I said, "Tell the truth folks, is this a Hit or a Miss?" 2 different people actually said, "It's a miss, lol, now let me take that "terrible" cake off your hands...I know a few people who would LOOOOVE it!" So if she would've legit given it right back, or told me ANYTHING about not liking it when I dropped it off, then I probably really could have sold it to someone who would have appreciated. The whole thing left a bad taste in my mouth (pun intended!)

post #950 of 2973
Thread Starter 
Quote:
Originally Posted by chollyhale View Post

This is what I thought, not to mention I'd have about 1500 people ready to back me up! I have all the emails, pictures of the cake and all the correspondence we ever had on the topic. Did I forget to mention that she moved the cake up a whole day and a half only 3 days before the due date? I've got that too. She really was a nightmare. When I posted it on FB, I said, "Tell the truth folks, is this a Hit or a Miss?" 2 different people actually said, "It's a miss, lol, now let me take that "terrible" cake off your hands...I know a few people who would LOOOOVE it!" So if she would've legit given it right back, or told me ANYTHING about not liking it when I dropped it off, then I probably really could have sold it to someone who would have appreciated. The whole thing left a bad taste in my mouth (pun intended!)

Just curious....are u a home bakerk? then her point is invaled and u have nothing to worry about 

It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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post #951 of 2973
Quote:
Originally Posted by LMC44 View Post




I'm 30-years-old and have still not learned that my mouth works faster than my mind. I put my knife down and looked up at her and said: "Well, some people appreciate quality." 


Sigh. 

Not my brightest moment with MIL. She's never mentioned cake to me again! LOL!!

Oh contrare!!! I think that was the perfect response!

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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post #952 of 2973
Quote:
Originally Posted by LMC44 View Post
Not my brightest moment with MIL. She's never mentioned cake to me again! LOL!!

And this is a bad thing for what reason?

James H. H. Lampert
Professional Dilettante

Web site: http://www.hbquik.com/jamesl

Flickr "baked goods" set http://flic.kr/s/aHsjvZvdTh

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James H. H. Lampert
Professional Dilettante

Web site: http://www.hbquik.com/jamesl

Flickr "baked goods" set http://flic.kr/s/aHsjvZvdTh

Reply
post #953 of 2973
I had someone ask me since when do you put leaves on birthday cakes? I was like umm it goes with the " hunting theme" duh!
post #954 of 2973
Quote:
Originally Posted by rhoff View Post

I had someone ask me since when do you put leaves on birthday cakes? I was like umm it goes with the " hunting theme" duh!

 

Someone must have thought it was a good idea. I must have 10 leaf tips!

post #955 of 2973
Quote:
Originally Posted by LMC44 View Post

(63 pages later...and having the word "moist" ruined in my vocabulary...:D)

While working on a beautiful 10-inch round graduation cake one evening last summer, my mother-in-law stopped by to see my husband. She stood and watched me cutting out the graduation shapes from black sugar paper and said the cake looked nice. I somewhat absently replied that for the price they were paying, I wanted it to be nice. 

MIL: Oh? How much are you charging for a cake like that?
Me: $75, which is a discount since the dad works with [my husband]

MIL: $75?! I'd never pay that for a cake! I'd just get one at the grocery store!

I'm 30-years-old and have still not learned that my mouth works faster than my mind. I put my knife down and looked up at her and said: "Well, some people appreciate quality." 

Sigh. 

 

Not my brightest moment with MIL. She's never mentioned cake to me again! LOL!!

I'm living vicariously through your quick mouth. icon_biggrin.gif

Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
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Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
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post #956 of 2973
Quote:
Originally Posted by DeniseNH View Post

I love it when a bride and groom sit down for a taste test, wave their hands over the many cake combinations and say "How do you DO this".  How the heck do you think I did it.  I get up early on the day of your taste test and get busy baking.  Sigh...................................

 

Or the bride who shows up for a taste test and announces that her guest count has been cut in half, she doesn't know where she's having her reception and that they're being married an hour and a half away on a hot August day instead of locally and that the groom insists on ganache on the cake - oh and the restaurant they have in mind isn't air-conditioned.  .My response............................. Cancelled!!!!!!!


Too right!!  icon_surprised.gif

post #957 of 2973
Quote:
Originally Posted by Beefy85 View Post

I know. Unfortunately you can't reason with people with that attitude so I just left it there. This guy is a joiner by trade. Perhaps I should ask him to make me a hand crafted table and when he gives me a price I can tell him I can get one cheaper from Ikea.

 

ROFLMAO  icon_biggrin.gif

post #958 of 2973

I thought of something this afternoon.

 

I cannot paint my toes. I mean, I CAN, but the result is so horrible, that I would only do it myself if I was desperate and even then it would only be with the lightest pink or beige, in order to hide the failure it would be, So a couple of times a month I go to the salon and pay someone $18 + tip to paint my toes. I have never said, "But a bottle of nail polish is only 7 bucks!" or "Can't you use the cheap polish and charge less?" 

 

I realize that my skills in this area are lacking, so I fork over the money, and I'm damned happy for it. 

 

I don't really have a problem with this from my clients, but I feel lousy for those who do, so why not look at their feet, next time, before you reply?

post #959 of 2973
Quote:
Originally Posted by chollyhale View Post

I have a new one to add, and I knew just where it needed added...So this girl sends me a message, says she wants a full size, standing guitar cake. Says she's seen them by other cakers but they're "too far away" to have any of them make one. I tell her I've never done one before, that I'd seen a tutorial for the base, but it would be quite a feat and I wouldn't even know where to begin. I quote her some terribly low price, because I have a serious fear of cakes I'm not sure I can make, and I always tend to quote them really low (I guess in case it's terrible?) So she assures me and REASSURES me, that she wants ME to do it, and that she knows it won't be "too hard, right". I even tell her at one point (since she told me he didn't have an electric guitar yet, just wants one really badly) that I saw a few at the pawn shop for what she's paying for the cake, if she wanted to back out and get him a real guitar...she AGAIN tells me she wants me to make the cake, and that "whatever I can do will be great". So the pic of a real guitar (not even a cake) that she sent me had a crazy bottom, so I sent her a message even then, telling her that I needed to change the shape of the guitar so that I could make the stand easier, she says "No problem!" So I make the cake, in a flavor that my repeat customers LOVE, take it to her house and deliver it, where her, her husband, 3 year old and another couple all gasp and ahh at the thing as I sit it down. The husband says 5 different times, "That's the coolest thing I've ever seen!" "It looks so real!" "I can't believe that's cake!" "Seriously, that's the coolest cake I've ever seen!" So later on that evening, totally unexpectedly I start getting a barrage of messages telling me that it "Looked so terrible they wouldn't eat it" and "It didn't look ANYTHING like the picture I sent, it wasn't even the same shape guitar", so I write back, saying that's strange because everyone, including her hubby said it looked amazing. I told her I posted a pic on my personal page and everyone went nuts for it...that maybe she had her sights set on some awesome baker who did a much better guitar cake, but this was exactly what I'm capable of and that I'd post the pic so she could see on my business page the reaction it got...so I did. I got 75 likes in less than an hour and 20 some comments saying it was amazing and that I'd "done it again!" So she sends me another message, saying that it really wasn't about the look, it was the taste (wait, didn't you say it looked so bad you wouldn't eat it???) It now tasted so bad that her 3 year old (who just loves any sweets) wouldn't even swallow it!?! WHAAAAAAAAAAAT? So it looked so bad you wouldn't eat it, so you tested it out on your 3 year old? Way to go Super Mom! Said she wanted a FULL refund. No, and a hell no! Just in wood and supplies alone I had $50+ dollars in it, not to mention time. After too many messages back and forth I agree to a 50% refund, just to end it all, she writes back something really snarky about how she was "So impressed that I would give back 50% out of the kindness of my heart, but that won't buy the real guitar that my husband wants now!?!" HUH!?! So you basically just told on yourself that what happened is your husband who has always wanted a guitar found out that he could have gotten a REAL one for the price you paid for the cake, you both decided you'd screw me out of my hard earned money? I swear I can't stand some people! Sometimes you can tell from the word go that they're going to be difficult and some just sneak up on you! Man I feel better already getting that out!!!

icon_surprised.gif  Sorry, darl'n, but I wouldn't have given her ANYTHING back. End of any future dealings with her.  Sounds like she is the one not to be trusted!!

post #960 of 2973
Quote:
Originally Posted by jason_kraft View Post

The nice thing about charging what you are worth is that it tends to filter out people who react like the customer in the above post.

I hope you haven't sent the refund yet, it sounds like it might be time to rescind the 50% offer.


Totally agree!!

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