So as I was reading all 54 pages of this thread I have this conversation with a customer:
(Back story... I have been helping a local family with their adoption costs by doing fundraising cupcakes out of my shop. They finally get their child and a friend is hostessing a drop in shower for them. The new mother specifically says that she wants to get the cake from me because of everything I have done to help)
Previous conversation with hostess: (phone)
Hostess: Hi, I am so and so. Friends with so and so. I wanted to let you know they are bringing baby boy home today and see if you can make a small cake to serve after a dinner we are throwing for them.
Me: Great! I would love to. How many people are you looking to serve and when would you need it?
Hostess: It needs to serve 10-12 and I need it by 3:00 (It is noon now)
Me: Well I don't usually do last minute cakes but they are very special to me so I will make an exception. It will be $25
Hostess: I wasn't looking to spend that much on a cake for tonight, I will just pick something up at the store. But don't worry, I will still use you for the shower.
Me: Great. Let me know when you have the date and details.
Next Conversation (1 week before the shower date through facebook)
Hostess: I am so glad you are doing the cake for (mom & dads) shower. I have heard so many good things about you. ( I am the only baker to do custom cakes in my area). I ordered the these decorations from this party supply company. Can you make the cake match the decorations to that theme?
Me: Of course I can. Do you know how many people you are expecting?
Hostess: 75 people. It is a drop in shower so I was thinking about doing a display cake that the parents can cut and 75 cupcakes so everyone can have one. I would like blue butter cream on the small cake with the whale, turtle, and heart in fondant and little red fondant hearts on each of the cupcakes. How much is that going to be?
Me: I will only charge you for the cake itself. So $15 for the center cake ( I gave her a discount because I knew she was spending a lot on this party) and $1.50 per cupcake. So that is $127.50. I will throw in the fondant decorations free. That will save you $52.50.
Hostess: I wasn't prepared to spend that much on a bunch of cupcakes. I will take care of the cake myself.
Me: I am so sorry to hear that. But that is ALOT of cake and will take quite a bit of time on my part. Is there anything you would like to change so we can get it in your budget?
Hostess: I will just get a cake from Sams Club ( really? really lady? Not only are you comparing me to Sams Club, but you are going against something that new mom specifically requested)
Me: (after a bit of fuming) Can I just ask how much do you expect to pay for custom center cake and 75 cupcake?
Hostess: I can get a delicious cake beautifully decorated with fondant for $25 (Alrighty then lady. You have at it)
I then sent the mom a message telling her exactly why I wasn't doing her cake so she knew what was going on and that I would bring her a gift before the shower ( I am thinking a beautifully decorated elaborate diaper cake that she can sit in the center of the table for the shower)