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things NOT to ask/say to a baker! - Page 49

post #721 of 2872

i had a friend's friend order a superman cake that she would take to a party as a present to the birthday celebrator. 2 weeks prior to pick up, she sent me pics, rang a number of times for very specific requirements on the design. i complied and did the best i can... a few minutes after he son picked up the cake, she posted on my fb page "cake looks awesome. love the design... thank you!" then she posted pics on her facebook with the cake being cut, and everyone looked happy... 5 days later, she sent me a text saying "just a constructive criticism, but your red velvet was dry and crumbly".... wth?!!! i was fuming mad! first she compliments me then she criticizes me! 

post #722 of 2872
Quote:
Originally Posted by sweettreatsbysandra View Post

i had a friend's friend order a superman cake that she would take to a party as a present to the birthday celebrator. 2 weeks prior to pick up, she sent me pics, rang a number of times for very specific requirements on the design. i complied and did the best i can... a few minutes after he son picked up the cake, she posted on my fb page "cake looks awesome. love the design... thank you!" then she posted pics on her facebook with the cake being cut, and everyone looked happy... 5 days later, she sent me a text saying "just a constructive criticism, but your red velvet was dry and crumbly".... wth?!!! i was fuming mad! first she compliments me then she criticizes me! 

Oh wow! Nice real nice
post #723 of 2872
Quote:
Originally Posted by sweettreatsbysandra View Post

i had a friend's friend order a superman cake that she would take to a party as a present to the birthday celebrator. 2 weeks prior to pick up, she sent me pics, rang a number of times for very specific requirements on the design. i complied and did the best i can... a few minutes after he son picked up the cake, she posted on my fb page "cake looks awesome. love the design... thank you!" then she posted pics on her facebook with the cake being cut, and everyone looked happy... 5 days later, she sent me a text saying "just a constructive criticism, but your red velvet was dry and crumbly".... wth?!!! i was fuming mad! first she compliments me then she criticizes me! 

Well, that's possible that she thought is was dry, that has nothing to do with what it looked like. But I'd definitely put her on the no-cake-for-you list since you wouldn't want to make her endure another "dry crumbly" cake.

post #724 of 2872
Quote:
Originally Posted by costumeczar View Post

Well, that's possible that she thought is was dry, that has nothing to do with what it looked like. But I'd definitely put her on the no-cake-for-you list since you wouldn't want to make her endure another "dry crumbly" cake.
Lol.
post #725 of 2872

I know that must have stung! 

 

I made my own wedding cake...all red velvet.  And I was upset when I discovered at the reception that it was...are you ready?...dry and crumbly!  That caused me to go back and do a couple of tests and tweak my recipe a little.  I think maybe the flour I had used had perhaps changed over the years.  (I don't do red velvet very often.)  In any event, after a couple more tests, I now don't worry about inadvertently serving a cake I'm not 100% happy with.  Not sayin' that your cake really WAS "dry and cumbly" but just suggesting that for your own peace of mind it might be worth a test.

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Everything's better with sugar on it!
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post #726 of 2872
Quote:
Originally Posted by Crimsicle View Post

Not sayin' that your cake really WAS "dry and cumbly" but just suggesting that for your own peace of mind it might be worth a test.
Definitely. If there was a problem with a product I delivered, I would want the customer to tell me so I can test to see if it was a one-off issue or something systemic.
post #727 of 2872
Well it was pretty nice for her not to knock the cake on FB though. Not that your cake was dry again but credit where credit's due.
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"Taste your words before you feed them to people."
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post #728 of 2872
Quote:
Originally Posted by kazita View Post

Sift sift sift sift your booty Sift your booty lol just singing to myself. icon_biggrin.gif

All together now!

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Just when the caterpillar thought life was over it bloomed into something beautiful.
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post #729 of 2872
Yeah!! Sift sift sift, sift sift sift, sift your booty, Sift your booty....woohoo!!icon_biggrin.gif
post #730 of 2872
Quote:
Originally Posted by sweettreatsbysandra View Post

i had a friend's friend order a superman cake that she would take to a party as a present to the birthday celebrator. 2 weeks prior to pick up, she sent me pics, rang a number of times for very specific requirements on the design. i complied and did the best i can... a few minutes after he son picked up the cake, she posted on my fb page "cake looks awesome. love the design... thank you!" then she posted pics on her facebook with the cake being cut, and everyone looked happy... 5 days later, she sent me a text saying "just a constructive criticism, but your red velvet was dry and crumbly".... wth?!!! i was fuming mad! first she compliments me then she criticizes me! 

 

I think that's called "passive-aggressive" disorder!?!?  Or maybe she's just plain nuts?!?!?

post #731 of 2872
Quote:
Originally Posted by kikiandkyle View Post

No, I'm in fear of only ever wanting to use another very expensive product in my cakes! There isn't a restaurant depot anywhere near me, the closest thing is a GFS and their baking section is dismal. So far, I'm really happy with my cakes as they are, and since cake flour isn't something I'll be able to use if I move back overseas, I'll probably just stick with what I'm using.

I buy my cake flour at GFS. You have to call in a special order for it but it arrives at the store within a couple weeks.
It's a 50 lb bag and it is $20.
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I homeschool because I don't believe in the mass production of human beings.
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post #732 of 2872
Quote:
Originally Posted by SpeciallyYours View Post

I think that's called "passive-aggressive" disorder!?!?  Or maybe she's just plain nuts?!?!?
Or she liked the design of the cake and didn't like the texture.
post #733 of 2872

So glad that this thread is back on topic-----and just in time for my psycho story!

 

I had a customer come in and request a cake from another associate. The next morning I saw the order, and she wanted a picture of Sonic the Hedgehog on it.  At the bakery I work at we cannot do anything copyrighted. 

 

So I called her and polietly informed her that I could not put the image she printed on the cake, and gave her the option of maybe decorating the cake with Sonic colors and she could put on her own toys before the party.  This was the best option I could give her considering she called on a Friday night and wanted the cake Saturday Evening (not to mention I'm talking to her at 9am and she is wanting to pick this up by 6pm that same day) 

 

So.... I airbrushed the whole cake blue, did a red border, and white writing (leaving room to put her toys on the cake) and even drew little gold circles around the bottom to resemble the gold coins.  She comes to pick it up and goes CRAZY!!!!

 

She asks for the manager and when the manager comes over (I wasn't there) She proceeded to tell the manager that this was the WORSE cake she has EVER seen and it was so unbelievably awful that they should FIRE me and could not believe I even had a Job doing cakes!  Said she never ASKED for the rings and said I was stupid to think she wanted them.  She even asked the manager if she would ever pay for a cake I did--and the manager truefully replied that she has ordered 3 from me for her daughter.  The customer scoffed and said that her (the managers) standards must be awfully low!  The manager offered her the cake for free and the customer still refused it.  She ended up getting a BIGGER cake from the case of predecorated basic cakes for free.

 

I sadly did not take a picture of it to show you all but everyone else who saw it was completly confused as to why psycho woman was being, well Psycho!

 

Now keep in mind when I first talked to her, she was upset when I said I couldn't do the image and she proceeded telling me this cake was for a little foster boys 6th birthday, and he had never had a cake before.  She wanted something special for him. 

 

Special sure--call and order a last min cake and expect Cake Boss quality from a retail bakery-----good luck!

 

This story just goes to show you, don't let the complaints get to you! I know I am not a GREAT decorator but I know I'm not as awful she said! 

 

Hope everyone has a great WEEK!!  Happy Caking!!  =-)

post #734 of 2872

Seems to me that the "other associate" who accepted the order in the first place needs to be gently educated about the basics of intellectual property law.

 

You better believe that when I take an image file into the local cake supply for edible printing, I'm prepared to show whatever documentation I need, in order to establish that either (1) I'm the copyright owner, or a bona fide representative thereof (2) the images that aren't my own are either PD, CC, or GPL. (And if they were ever to question my use of International Printing Museum logos, I could simply go out to my car and grab my docent badge.)

 

(In recent years, the model railroad industry -- which had traditionally been allowed to use railroad logos and other "corporate identity" art freely, without pre-clearance, and without any constraints other than that the art be used accurately [which is what they strive for anyway, as a matter of course] on the grounds that [1] nobody was going to confuse an HO scale boxcar with the real thing, and [2] it provided the rairoads with free advertising -- has been hit by litigation-happy railroad legal departments.)

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James H. H. Lampert
Professional Dilettante

Web site: http://www.hbquik.com/jamesl

Flickr "baked goods" set http://flic.kr/s/aHsjvZvdTh

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post #735 of 2872
Quote:
Originally Posted by DebbyJG View Post

I buy my cake flour at GFS. You have to call in a special order for it but it arrives at the store within a couple weeks.
It's a 50 lb bag and it is $20.

Thanks for the tip, if I ever have anywhere to store 50lbs of cake flour I'll give it a go!
elsewhere.
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elsewhere.
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