Yes Emma, I do think so. I believe most people do not respect us the same as they do other formal businesses.
When they go to a store front bakery for example and place an order, giving a deposit, it is very unlikely that they will call back and say "my budget changed and I now want to spend less on a cake so change the design to accommodate the price I want to pay" as in ale122809's story.
How can we educate our clients to treat us with respect and consideration? I suppose that could be an interesting topic to start a new thread...
How interesting that so called "friends" feel they are allowed to treat us this way!
In my short experience as a home baker/cake designer I have found out that strangers or people that come to me by "word of mouth" tend to be more considerate than those "friends/acquaintances".
On the other hand, ale122809, did you not have an "inner" voice screaming "TROUBLE" while taking that order from the beginning or even the 1st time she contacted you to lower the price of the cake? I think with time we do know in our inner core when a client is going to be problematic and we are better off just rejecting them from the start.
Definitely true! I have worked in a shared commercial kitchen for the past 3+ years, and there is no way I would offer a gluten free product without a huge disclaimer. That leads me to another "not to ask/say" - I am at a point with my business where it makes sense to have my own space rather than rent hourly from another local business. I'm sure many of you know the monetary investment related to that endeavor. So when someone commented on one of my Facebook posts about my new kitchen: "So you're finally getting a store?" it took so much restraint not to post something snarky! Yes, I'm "getting" a store. Finally. After working my patootie off for the past four years!
That sounds good, ellavanilla!
However... before I bill her I would like to see how the 'other' home baker interpreted ale122809's fabulous design and how she achieved it for only $100...
You would not want anyone to think that the lower priced (and probably much inferior cake) was YOUR idea
My cousin is a cake decorator in Tennessee. She did a wedding cake for a couple. The bride told my cousin under no circumstances did she want fondant on her cake. She and my cousin agreed on SugarVeil, My cousin worked on this cake and was having all kinds of humidity issues with the SugarVeil. She finally gave up on the SugarVeil, used her best judgement and went with fondant decorations (did not cover the cake but made fondant decorations). The bride boasted about how beautiful the cake was, talked about how much she, the groom, and the guests loved/devoured the cake, posted pictures on Facebook, the whole nine yards. My cousin told me the bride called a few days later and demanded her money be returned to her. She said she specifically told my cousin absolutely no fondant, she was completely embarrassed, and did not like the cake. My cousin told the bride that if she wanted her money back, she would have to bring the entire cake back . . .
I have a friend who runs a cake decorating shop. She did a royal iced wedding cake (not so common these days) And after the wedding the bridal party all said how pleased they were etc. etc. Eight months LATER - the bride, groom and her parents pitched up at the shop with a tier - saying that the icing was too hard to cut and that they wanted their money back. My friend took the offending cake into the kitchen got an ordinary knife and cut through it like butter. Personally I would have shown them the door - but forever being kind she still offered them a discount on their next purchase. I do not believe they returned. Perhaps they realised they wanted money for a holiday or something and thought that the cake maker was the best person to try and swindle it out of! Anyway they did not win. But you cannot believe the cheek of some people. Still work by the saying - whatever goes around comes around, so they will get their just rewards somehow. Kx