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things NOT to ask/say to a baker! - Page 189

post #2821 of 2979
Quote:
Originally Posted by JustBakedSLO View Post

"Do you make anything gluten free??" thumbsdown.gif

 

Yes.........Pot Roast.  :D

~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman 
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~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman 
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post #2822 of 2979

Good one MB.  I hope you don't add any flour, though, to thicken the gravy.

post #2823 of 2979
Quote:
Originally Posted by DeliciousEmma View Post

I'm wondering if using Facebook 'casualises' business transaction?
I use Facebook in my personal life and I have 'liked' various businesses both small and large and it's a great way to advertise.
However, I wonder if people who are just casually browsing Facebook contact businesses just to get an idea of pricing without any real intention to buy?
Because you are 'just' a home business, and 'just' use Facebook, maybe people don't take it seriously? Taking a deposit and having a contract would be a way to lift the bar.

This could be a whole other topic.

You're bang on I think. People don't need to interact personally with you so they are fecking rude. I've lost count of the amount of times I've checked messages to find a query sent which I haven't yet seen (usually without a hello, please, or goodbye), followed half an hour later by another one which consists of literally "???". So rude. It's like me asking someone a question to their faces and then just shouting "WELL???" at them if they don't reply immediately.

They're also more than happy to be downright rude about your prices. I've had people tell me it's disgusting (disgusting!) to charge "that, just for cake". Then come back to shout at me that they've got someone who will do it for what I could get the ingredients for. In what other business situation would you go back to someone and gloat that you bought the product cheaper and essentially accuse the seller of trying to ream you?

I hate fb with a passion, but you can't get away from it.

I do take a deposit and have a contract though, I think the simple fact that you are on fb makes people think they can haggle you to death or just be downright rude.
post #2824 of 2979
Quote:

Originally Posted by DeliciousEmma View Post

 

Because you are 'just' a home business, and 'just' use Facebook, maybe people don't take it seriously?

 

Yes Emma, I do think so.  I believe most people do not respect us the same as they do other formal businesses.

 

When they go to a store front bakery for example and place an order, giving a deposit, it is very unlikely that they will call back and say "my budget changed and I now want to spend less on a cake so change the design to accommodate the price I want to pay" as in ale122809's story. 

 

How can we educate our clients to treat us with respect and consideration?  I suppose that could be an interesting topic to start a new thread... ;-D

post #2825 of 2979
Quote:
Originally Posted by ale122809 View Post

I.was.pissed! All I could respond to her was, "Yes I am also sorry you wasted my time and basically stole my design. Next time shop around before wasting my time." Of course this was my way of ending the friendship, I'm way too irritated with her. And also thanks to her I also now require a deposit on ALL my orders.

Ugh!!

How interesting that so called "friends" feel they are allowed to treat us this way!

 

In my short experience as a home baker/cake designer I have found out that strangers or people that come to me by "word of mouth" tend to be more considerate than those "friends/acquaintances".

 

On the other hand, ale122809, did you not have an "inner" voice screaming "TROUBLE" while taking that order from the beginning or even the 1st time she contacted you to lower the price of the cake?  I think with time we do know in our inner core when a client is going to be problematic and we are better off just rejecting them from the start.

post #2826 of 2979

@ale122809

 

send her a bill for the "original cake design."

 

you know you won't get paid, but at least you'll have one more dig in.

 

jen

post #2827 of 2979

I think that's a brilliant idea Ella.....and don't forget to send follow up accounts with late fees, each month for the next six months. I would love to see the look on her face seeing an account for a design fee!

post #2828 of 2979
#2821 of 282311 hours ago

sweeTzippySweetTzippy

Quote:

Originally Posted by ale122809 

I.was.pissed! All I could respond to her was, "Yes I am also sorry you wasted my time and basically stole my design. Next time shop around before wasting my time." Of course this was my way of ending the friendship, I'm way too irritated with her. And also thanks to her I also now require a deposit on ALL my orders.

Ugh!!

How interesting that so called "friends" feel they are allowed to treat us this way!

 

In my short experience as a home baker/cake designer I have found out that strangers or people that come to me by "word of mouth" tend to be more considerate than those "friends/acquaintances".

 

On the other hand, ale122809, did you not have an "inner" voice screaming "TROUBLE" while taking that order from the beginning or even the 1st time she contacted you to lower the price of the cake?  I think with time we do know in our inner core when a client is going to be problematic and we are better off just rejecting them from the start.



No, no gut feeling that this would go south....i guess I just assume friends (especially long time friends) wouldn't do such a thing but clearly I was wrong. When she changed her budget the first time I guess I understood where she was coming from only because before I started making/decorating cakes I was "that customer" that didn't see how much went into baking and often time asked the gal that made my cakes for options to lower the price when the cake I needed was more than anticipated. I didn't do it a lot but she got a lot a business from me that she'd work with me sometimes. Now I just feel bad for it because there really is a lot of work in cake decorating and I'm so grateful for her never complaining, at least not to my face. Lol. So that is why I try to be easier on friends and family but this was just ridiculously over the top for me.
post #2829 of 2979
Quote:
Originally Posted by SweetTzippy View Post

How interesting that so called "friends" feel they are allowed to treat us this way!

In my short experience as a home baker/cake designer I have found out that strangers or people that come to me by "word of mouth" tend to be more considerate than those "friends/acquaintances".

On the other hand, ale122809, did you not have an "inner" voice screaming "TROUBLE" while taking that order from the beginning or even the 1st time she contacted you to lower the price of the cake?  I think with time we do know in our inner core when a client is going to be problematic and we are better off just rejecting them from the start.
post #2830 of 2979
Quote:
Originally Posted by MBalaska View Post

Yes.........Pot Roast.  icon_biggrin.gif

Hah! Love it! I can only hope that people who ask this question are avoiding gluten by choice, and it's not medically necessary. I saw someone ask a local artisan bread baker on Facebook if they have any gluten free items on their menu! Apparently people don't realize that flour in a bakery kitchen is EVERYWHERE! lol! icon_eek.gif
post #2831 of 2979
Aha, an area where it's easier to be a home baker than have premises! I have two coeliacs who regularly order from me, both highly sensitive (one carries an epi pen) but as I can clean everything and ensure there are no contamination areas with no problem I can accommodate. I guess that's just not feasible in a large working bakery.
post #2832 of 2979
Quote:
Originally Posted by Lizzybug78 View Post

Aha, an area where it's easier to be a home baker than have premises! I have two coeliacs who regularly order from me, both highly sensitive (one carries an epi pen) but as I can clean everything and ensure there are no contamination areas with no problem I can accommodate. I guess that's just not feasible in a large working bakery.


Definitely true! I have worked in a shared commercial kitchen for the past 3+ years, and there is no way I would offer a gluten free product without a huge disclaimer. That leads me to another "not to ask/say" - I am at a point with my business where it makes sense to have my own space rather than rent hourly from another local business. I'm sure many of you know the monetary investment related to that endeavor. So when someone commented on one of my Facebook posts about my new kitchen: "So you're finally getting a store?" it took so much restraint not to post something snarky! Yes, I'm "getting" a store. Finally. After working my patootie off for the past four years! :? 

post #2833 of 2979
Quote:
Originally Posted by ellavanilla View Post
 

@ale122809

 

send her a bill for the "original cake design."

 

you know you won't get paid, but at least you'll have one more dig in.

 

jen

 

That sounds good, ellavanilla! 

However... before I bill her I would like to see how the 'other' home baker interpreted ale122809's fabulous design and how she achieved it for only $100...

You would not want anyone to think that the lower priced (and probably much inferior cake) was YOUR idea :P

post #2834 of 2979

My cousin is a cake decorator in Tennessee.  She did a wedding cake for a couple.  The bride told my cousin under no circumstances did she want fondant on her cake.  She and my cousin agreed on SugarVeil,  My cousin worked on this cake and was having all kinds of humidity issues with the SugarVeil.  She finally gave up on the SugarVeil, used her best judgement and went with fondant decorations (did not cover the cake but made fondant decorations).  The bride boasted about how beautiful the cake was, talked about how much she, the groom, and the guests loved/devoured the cake, posted pictures on Facebook, the whole nine yards.  My cousin told me the bride called a few days later and demanded her money be returned to her.  She said she specifically told my cousin absolutely no fondant, she was completely embarrassed, and did not like the cake.  My cousin told the bride that if she wanted her money back, she would have to bring the entire cake back . . . 

Be the best rendition of you . . . ~ Steve Wiltshire
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Be the best rendition of you . . . ~ Steve Wiltshire
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post #2835 of 2979

I have a friend who runs a cake decorating shop.  She did a royal iced wedding cake (not so common these days)  And after the wedding the bridal party all said how pleased they were etc. etc.   Eight months LATER - the bride, groom and her parents pitched up at the shop with a tier - saying that the icing was too hard to cut and that they wanted their money back.   My friend took the offending cake into the kitchen got an ordinary knife and cut through it like butter.  Personally I would have shown them the door - but forever being kind she still offered them a discount on their next purchase.  I do not believe they returned.  Perhaps they realised they wanted money for a holiday or something and thought that the cake maker was the best person to try and swindle it out of!  Anyway they did not win.  But you cannot believe the cheek of some people.  Still work by the saying - whatever goes around comes around, so they will get their just rewards somehow.  Kx

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