Originally Posted by LoveMeSomeCake615
Also, the point of this thread is to be able to vent about whatever annoying thing happened with a customer on any given day and comiserate with each other about said annoyances, not to reprimand people for being annoyed.
No "reprimand" was intended; a request for an after-hours consultation is certainly a legitimate annoyance, no matter what the reason. I was simply both puzzled and slightly amused that "kblickster" seemed to object to the customer's reason for wanting (and being willing to pay for) an after-hours consultation.
I make my living as a programmer. The software I write runs on multi-user systems. And as such, it's hardly unusual for me to be asked -- or to volunteer -- to stay late, or come in on a weekend, in order to take care of a problem that can't be taken care of while users are in a customer's system. And yes, on one occasion (throwing my back out severely, while on my fall 2001 vacation), I asked my physician to stay late (which he did), because my train home was running many hours late (because of multiple malfunctions), and I couldn't make the scheduled appointment time. I also had my car attendant re-tag my checked bag, so that I could get off the train about half an hour sooner.
I once forfeited an already-paid-for ticket to a Joan Morris concert, because my best friend needed me to work a video crew. He even compensated me for the forfeited ticket. But I made it very clear that it would be the last time I'd be forfeiting a concert ticket, and that in the future, if he wanted my services, he'd have to work around my concert schedule.