Is the customer always right? A couple of years ago I bought my daughter a bra from Target. At the time they were heavily advertising just how good their brand name clothes were; super tested etc, with a life time warranty against faulty products. After only a couple of wears the clip at the front broke. I didn't have the receipt but I took it back as it had the target label on it and was in pristine condition, apart from the broken clip. I did not want a refund, just a replacement. The conversation went like this;
Target rep: "How do I know it's even one of ours, you could have bought it anywhere", with real attitude
Me: "Excuse me", I said, "See this label, It reads Target" (Probably not very tactful of me)
Target rep: "Well for all I know you could have shop lifted it"
I'm not very often stuck for words but I was flabbergasted. All I could think was that the money I had paid for shares in this company obviously did not go toward customer service training.