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things NOT to ask/say to a baker! - Page 115

post #1711 of 2969
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Quote:
Originally Posted by ellavanilla View Post

plus, it always turns out that it will be the cake you feel the worst about decorating. Not worth it. But I certainly understand being an accommodating person. That's me in a nutshell. unfortunately, I don't find that it pays off.

Any time I try to be accomodating it turns into a "no good deed goes unpunished" situation.
post #1712 of 2969

We see this on a daily bases on CC Every time someone does this it comes back to bit them in the butt. I would've never removed a layer of cake so she can afford decorations. It's either you can afford the basic version or you can afford a decorated cake.

 

If a car comes standard with a CD player, AC, and heated seats for $10,000 and the navigation system cost $1000 more the dealer is not going to remove the cd player and AC so you can afford the Navigation system.

 

Every time you change your basic business practices and procedures to accommodate people you undermine yourself and set a bad precedent. (this comment is personally aimed at you Strubbette)

 

I just noticed my mistake I meant this comment isn't personally aimed at you Strubbette 

 

Quote:

Don't aspire to make a living, aspire to make a difference.

 

 

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Quote:

Don't aspire to make a living, aspire to make a difference.

 

 

Reply
post #1713 of 2969
Last week I had an order for a 1 year old birthday cake... It was Safari theme and they asked that it be "***y!" WHAT?!?!? He's 1.
post #1714 of 2969

Is the customer always right?  A couple of years ago I bought my daughter a bra from Target.  At the time they were heavily advertising just how good their brand name clothes were; super tested etc, with a life time warranty against faulty products.  After only a couple of wears the clip at the front broke.  I didn't have the receipt but I took it back as it had the target label on it and was in pristine condition, apart from the broken clip. I did not want a refund, just a replacement.  The conversation went like this;

 

Target rep:   "How do I know it's even one of ours, you could have bought it anywhere", with real attitude

Me:  "Excuse me", I said, "See this label, It reads Target" (Probably not very tactful of me)

Target rep:  "Well for all I know you could have shop lifted it"

 

I'm not very often stuck for words but I was flabbergasted.  All I could think was that the money I had paid for shares in this company obviously did not go toward customer service training.

post #1715 of 2969

The customer is only always right with cheap stuff like Target clothing...my dishwasher broke after 2 years and I must buy a new one due to the fact I didn't purchase the extended warranty.

post #1716 of 2969
Quote:
Originally Posted by cazza1 View Post

Is the customer always right?  A couple of years ago I bought my daughter a bra from Target.  At the time they were heavily advertising just how good their brand name clothes were; super tested etc, with a life time warranty against faulty products.  After only a couple of wears the clip at the front broke.  I didn't have the receipt but I took it back as it had the target label on it and was in pristine condition, apart from the broken clip. I did not want a refund, just a replacement.  The conversation went like this;

 

Target rep:   "How do I know it's even one of ours, you could have bought it anywhere", with real attitude

Me:  "Excuse me", I said, "See this label, It reads Target" (Probably not very tactful of me)

Target rep:  "Well for all I know you could have shop lifted it"

 

I'm not very often stuck for words but I was flabbergasted.  All I could think was that the money I had paid for shares in this company obviously did not go toward customer service training.

The customer isn't always right, but in this situation you should just stop talking to the sales associate and ask to talk to the store manager right away. Not the department manager, the store manager. Anyone who accuses you of shoplifting something shouldn't be working customer service.

post #1717 of 2969
Quote:
Originally Posted by costumeczar View Post

The customer isn't always right, but in this situation you should just stop talking to the sales associate and ask to talk to the store manager right away. Not the department manager, the store manager. Anyone who accuses you of shoplifting something shouldn't be working customer service.

I find it's also helpful to contact the corporate office (make sure to write down the name of the associate), they sometimes even send you a coupon or gift certificate for your trouble.
post #1718 of 2969
Quote:
Originally Posted by j92383 View Post

We see this on a daily bases on CC Every time someone does this it comes back to bit them in the butt. I would've never removed a layer of cake so she can afford decorations. It's either you can afford the basic version or you can afford a decorated cake.

 

If a car comes standard with a CD player, AC, and heated seats for $10,000 and the navigation system cost $1000 more the dealer is not going to remove the cd player and AC so you can afford the Navigation system.

 

Every time you change your basic business practices and procedures to accommodate people you undermine yourself and set a bad precedent. (this comment is personally aimed at you Strubbette)

 

I just noticed my mistake I meant this comment isn't personally aimed at you Strubbette 

 

LOL. I am glad you said that. I was wondering what I did that was so offensive. I normally stick to my guns on cake prices. I let this lady give me a pity party and figured I wasn't going too far out of my way to accommodate her. After looking back I really think she overspent on the entire party and took it out on me because I am a small business, figuring she might get some money back (even after me doing her a favor). I still don't regret doing the cake. It turned out wonderful and I am sure I can use it to book more with the same theme.
post #1719 of 2969
Quote:
Originally Posted by Strubbette View Post

 

LOL. I am glad you said that. I was wondering what I did that was so offensive. I normally stick to my guns on cake prices. I let this lady give me a pity party and figured I wasn't going too far out of my way to accommodate her. After looking back I really think she overspent on the entire party and took it out on me because I am a small business, figuring she might get some money back (even after me doing her a favor). I still don't regret doing the cake. It turned out wonderful and I am sure I can use it to book more with the same theme.

Lol I'm just happy that I was able to catch my mistake in time.

 

Quote:

Don't aspire to make a living, aspire to make a difference.

 

 

Reply

 

Quote:

Don't aspire to make a living, aspire to make a difference.

 

 

Reply
post #1720 of 2969
Quote:
Originally Posted by cazza1 View Post

Is the customer always right?  A couple of years ago I bought my daughter a bra from Target.  At the time they were heavily advertising just how good their brand name clothes were; super tested etc, with a life time warranty against faulty products.  After only a couple of wears the clip at the front broke.  I didn't have the receipt but I took it back as it had the target label on it and was in pristine condition, apart from the broken clip. I did not want a refund, just a replacement.  The conversation went like this;

 

Target rep:   "How do I know it's even one of ours, you could have bought it anywhere", with real attitude

Me:  "Excuse me", I said, "See this label, It reads Target" (Probably not very tactful of me)

Target rep:  "Well for all I know you could have shop lifted it"

 

I'm not very often stuck for words but I was flabbergasted.  All I could think was that the money I had paid for shares in this company obviously did not go toward customer service training.

 

WOW really? I would have raised hell! I spend so much money in Target and one reason is that they have an accommodating return policy. I once took back sheets because they didn't wear well (they were pilled after a week). I didn't have anything, but my CC. I had no problem. 

post #1721 of 2969
Quote:
Originally Posted by Elcee View Post

LOVE. There's also these...please heed costumeczar's warning above prior to clicking this link icon_biggrin.gif http://www.captainleisuretees.com/s/T-Shirts/Cakey-and-Bakey-Tees/Fondant-*****es/session_04d9d462cd74/


I WANT so many of these Tees! LOL

post #1722 of 2969

I just had someone email me and ask me for a cake to serve 4, chocolate with chocolate filling, and 4 s'mores cupcakes. WHAT?? My s'mores cupcakes are graham flavored cake with mini marshmallows in the batter, filled with a cross between milk & semi sweet chocolate ganache, topped with roasted marshmallows and more ganache and grahams.... A crud load of work, and they are seasonal, since I hate making them. And there is a 1 dozen minimum. 

 

Not to mention my smallest cake that I will sell individually serves 16.....

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #1723 of 2969
Quote:
Originally Posted by Annabakescakes View Post

 My s'mores cupcakes are graham flavored cake with mini marshmallows in the batter, filled with a cross between milk & semi sweet chocolate ganache, topped with roasted marshmallows and more ganache and grahams..

 

 

 

 

YUMMMMMMMMM!!!!  Yes please!!!! 

post #1724 of 2969
Omg Anna that sounds incredible. Can you send them to Canada? I only need 2 though. At a reasonable price please :p
post #1725 of 2969
Quote:
Originally Posted by Annabakescakes View Post

I just had someone email me and ask me for a cake to serve 4, chocolate with chocolate filling, and 4 s'mores cupcakes. WHAT?? My s'mores cupcakes are graham flavored cake with mini marshmallows in the batter, filled with a cross between milk & semi sweet chocolate ganache, topped with roasted marshmallows and more ganache and grahams.... A crud load of work, and they are seasonal, since I hate making them. And there is a 1 dozen minimum. 

 

Not to mention my smallest cake that I will sell individually serves 16.....

Well, they'll take the one for 16 people, but they only have 4 people coming, so they'll only need to pay you for 4 servings. Same for the cupcakes.

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