Carmijok that is a brilliant response!! Too bad I already responded a couple weeks ago.. Basically just told her that I could offer her a 25% discount but that when cakes are picked up they need to be eithe held by someone or laying flat and supervised otherwise they won't make it there. She then said " I don't want you to do anything to "fix" the cake. Just wanted you to know for future customers.". Which made me even more livid because she still completely ignored that it wasn't my fault and all hers!
Why would you offer a discount for something that wasn't your responsibility? Now you just feel more ticked off. The only thing I would have offered was that next time she pay for professional delivery.