So be warned...this is the longest email I have ever read!
So this lady ordered her daughter's engagement cake after they had done a tasting and ordered their wedding cake. They loved how moist my cake was and how good the buttercream was. At the tasting the groom asked for a discount since there would be sooo many members of their parish there and I would get a lot of business from their wedding. They were already getting a cheaper rate since they saw me at a bridal show and I honored my old price. I just offered $30 off because I felt like being nice I guess. I was hoping they wouldn't order since I knew they would be difficult to deal with. Well, they ordered the wedding cake their wedding was saturday.
I got this email today from the brides mom. What are everyone's feelings on this??
My daughter Michelle looked so beautiful. The whole wedding party look so pretty, their hair, their dresses the bouquets, beautiful. The wedding was wonderful, with one huge glitch. The mass so personal and touching since they are members of ACTS and are know in the parish and by the priest. The Bride looked like a bride right out of a fashion magazine so I was told by many. They looked like Barbie and Ken. They wooed everyone. The bouquets by Katherine's Flower Shop were gorgeous. They must have been expensive. People asked where the flowers were from including a man who's daughter will be getting married, they wooed everyone. The reception was scrumptious. Food was so elegant, delicious and the waiters were so professionals. Believe me they wooed everyone. The ballroom wooed everyone, so elegant, music was great and the waiters were so professional. People who had not been there loved it. The cake was a huge disappointment. I could not believe it was a cake from Sweet pea Cakes. As I had mentioned to you, I myself am a cake decorator. I want to be sincere and tell you I do not believe you created it. I have seen your work and they wedding shower cake was nothing like this wedding cake. It did not look or taste professionally made. It was not what we had ordered. The cake was suppose to have the initials in rhinestones or bling, it looked so bad, the initials were not even proportioned to the top layer of the cake. You had said you would come up with something so that the initial would stand out and it didn't. They were not appealing. The cake was supposed to have a shine to it and it didn't. The round tall cake was suppose to have the quilted look to it with rhinestones in the center of each cross, it didn't. It only had piping on it. It had so much frosting on the cake it was not tasteful. The orange layer and marble layer of the cake were dry. The cake had so much frosting on it, it looked like it had muffin tops, it was budging out of the layers. The design of the cake was poor, the branches were huge and had a few flower on it. It looked unfinished and sloppy. On parts of the tree stumps, it literally looked as if the tree had been uprooted with the roots pointing upward. In a wedding the bride and the cake are the main event. The couple was sad. I was truly disappointed and sad to see their disappointment. This cannot be taken back and be fixed. We chose Sweet pea cakes believing in you. You did not deliver. This cake wooed no one.