To all our GSA customer. Firstly, please accept my apologies for any inconvenience you have suffered. You always have the ability to place internet orders using "Phone Order" as the payment type and calling in your credit card that will be manually processed and NOT placed in any software program. You can also use Paypal which is very safe as well.
We are aware of the issue and have addressed it on a few forums already. Sharon alerted me of this forum thread two days ago. We have hired a large NY city firm to work with us to rid the site of the hackers (http://www.lloydgroup.com/critical-business-services). Unfortunately, it has been extremely difficult and we have had to have our entire website software re-written on a new platform and will have to move it to a new and more secure server. We currently rent server space in a server farm in California called InMotion Hosting. Last year the entire server farm was hit by a major virus- see story link. http://thehackernews.com/2011/09/inmotion-hosting-server-and-trinity-fm.html. Our website was not immediately effected so we thought we were secure. However, the hackers were able to make entry into our website and deposit code that could move confidential information out to credit card thieves. It was not activated until recently. We first became aware of this about 60 days ago and have made numerous changes to secure the site. Unfortunately, their technology is very sophisticated so we need to rebuild the site from the ground up to ensure it is totally secure.
I literally have a team of coders here at Global Sugar Art that are working 10-12 hours a day to re-write the software. We hope the site will be completely secure within the next 24 hours. Once the site is secure and all the software is re-written, the website will be moved to a new server.
Once again, I apologies for this terrible inconvenience. Even large world-wide banks get hacked. We are all very vulnerable in this age of computer theft. Please do remember that we can securely process your order if you call in your credit card number or use PayPal until the site is secure within the next two days.
I assure you were are working very diligently on this issue and realize the disruption is causes all of us.