Originally Posted by Pebbles1727
I have received an information request via my website 3 months ago from a customer who needed a cake for the next week. Information request did not have enough information to provide a quote, so I responded with follow up questions. Never heard back until 2 days ago with answers. Well, I am now totally booked, so I have responded back with that information. The customer is now not happy of why I don't have them on the calendar since they "placed" an order months ago.
Soooooo, do I just suck it up and do it anyways? Stick to my guns? Trying to figure out what's the best business/professional way to handle it.
Thanks you all,
If you are totally booked and cannot do a rush job, don't even consider it, even for a "rush fee".
I agree with everything Jason said. I couldn't find a link to any website you may (or may not) have to see if you list conditions for an order. Many bakers have a statement on their website that the date is NOT held and NO cake will be made unless a non-refundable deposit has been placed by xxxx days prior to the final order.
You did your due diligence by responding with follow-up questions. Why would you even consider "sucking it up"? Do you want the business? Do you need the money? Are you concerned that they will bad-mouth you?
Being professional means that you learn how and when to firmly, but nicely, say NO. Being professional also means that YOU must have clearly stated expectations on your website or in your emails. I just googled this phrase: deposit to hold cake date
You will see LOTS of different cake websites with examples of statements like this one:
"A non-refundable, non-transferable deposit is required for all orders. For Couture and Grand Event Cakes, a deposit must be made to secure the date before we begin the intricate design process."
O NOT hold dates and until we have accepted your deposit you do not have a reserved date/order.