I have a customer who contacted me 3 weeks ago thru a friend of a friend of a friend. She came for a consult on a 3 tier blinded out birthday cake for 75 people and plans were made with pics and everything was finalized except for her downpayment. She said use didn't have a check or cash on her. She gave me nothing except the pic, phone number and her nickname, Dee. So since then she has texted me many times going over details and said she was referring other customers to me. I've asked several times when she planned to make her downpayment. She's always on the road and can't come by. (My shop is on her way home I just found out). So in anticipation of the order, I went ahead with plans and baked the layers, placing them in the freezer last Sunday. She calls Tuesday and wants to know the details on delivery for today ( Friday). I tell her to send me her address and we will deliver. Again, I ask for a downpayment. She's out of town. She texted again on Wednesday night showing me the toppers she has chosen and can't decide on which one. She's all excited. So I pull the cake on Thursday morning and begin. She texts me at 7:00 pm and asks what flavors are in the cake. I tell her yellow butter cake with buttercream icing just as her order states. She texted back, "OH NO! My DAUGHTER HATES YELLOW CAKE! SHE WANTED CHOCOLATE!" I told her I was sorry but this is what it is and can't be changed at this time. The cake is finished. (By the way, I still don't have an address or money). After several texts about how she doesn't know what to do now, I call her and tell her she doesn't have to take the cake. Its a beautiful cake and I can most likely sell it without a problem. ( I was so angry with her that I could care less if it sold at this time)But she says that her daughter wouldn't have beautiful birthday cake then cause it's too late to order somewhere else. ( she never asked if I could bake a chocolate in addition to the 3 tier, which I would be glad to do with her paying for it). That was the last I heard from her at 8:30, still not knowing is she was going to want it. She never said she wanted it or not. I asked again for her address and she said she'd send it. At 11:00, with no address, I called several customers and it sold within 1/2 hour. The lady gave me her CC and it's to be picked up today. So now get this...Dee texts me at 1:51 a.m. with her address and says she can't wait to see her gorgeous cake!!! She's all happy with smiley faces and LOLs. What do I do? I hate for this young lady not to have a beautiful cake for her 16th but feel like Dee wanted something for nothing. I think she wanted me to come down in price but I was so fed up with her, I didn't care.
post #1 of 27
10/19/12 at 5:07am