Originally Posted by Chef_Stef
My replies from now on with them will be super brief and very few, as at this point it will just be an argument. $25 credit for free anniv cake, yes or no? If no, then I will make a note of that and this issue is now CLOSED.
I admire you for treating this as a BUSINESS transaction, not an EMOTIONAL one. So many times I read posts where the baker throws professionalism straight out the window, becomes emotional, takes it as a direct attack on them (not the "product"), etc.
After all of this, I think your response above is the perfect and appropriate response. I would suggest you keep a journal record/computer print-out, telephone recording of EVERY post-wedding contact made in case it is needed in small claims court down the road. Also, keep a copy of this entire thread. (If you are unable to keep the actual phone conversations, you can actually transcribe and date them in a chronological logbook that may be submitted as evidence in a case of this kind. It won't hold as much weight, but it will certainly lend itself to a more professional, believeable case picture overall.)
Before retirement, I worked with chronic pain patients and severely disabled children and adults. Both patient populations were VERY difficult to deal with because of the associated emotional aspects for the individual and the family members. Weddings seem to be a highly emotional time for clients as well. When you throw in the unfortunate circumstances of the groom's medical condition, you can figure that their emotional control is on major overload.
Many, many times I had clients apologize for outrageous verbal behavior after they had time to cool down. Hopefully your professional approach and the groom's safe recovery and return home to his newly married wife will result in a calmer aspect down the road.
Hang in there! Stay 100% professional. Here's a virtual hug from California: <<<<< >>>>>