Here is what I just sent her. No sense waiting, when someone says "this is NOT over". Oh, yes. I think it IS.
Hi MOB--Very sorry to hear about (groom); please let (bride) know our prayers will be with him. In any case, there is no need for her to make the trip over here, as her cake is now 9 days old.
The explanation for your issue can be found within your own original email description and phone conversation. Italian meringue buttercream cakes need to be allowed time to come to room temperature to soften the butter content in the icing, filling, and cake before serving. The fact that the filling separated from the cake (which indicates overly firm filling and cake at cutting time) means that it was obviously served much too cold and not given time to sufficiently warm up before cutting.
This was clearly indicated in the release of liability and instructions that were signed and left at the bakery, as well as in the copy sent with the cake at pickup on Friday, 24 hours before the wedding. Verbal instructions were also given in terms of set up timing. From pickup onward, your group assumed responsibility of the transport, environment, and final set-up of Sadie's cake, as well as storage for the ensuing 24 hours or so between cake pick up and cake cutting and serving. An issue arising from cutting and serving a cold cake, having not allowed adequate time for it to come to proper room temperature, is not something we can offer compensation for, as those are circumstances beyond our control; hence, the signed instruction and release of liability form. Our cakes are recommended to be set up at the reception no less than 30-60 minutes prior to guest arrival to most receptions, where there is usually then a meal served, toasts made, etc., followed by the cake cutting, which allows sufficient time for the buttercream and cake to come up from refrigeration temperature.
We would be happy to offer (B and G) a free anniversary cake in the flavor of their choice for next year at no charge, or sooner, if they would like. I will let (bride) know all this as well. Beyond that, we would recommend discussing this with whomever was delegated the responsibility of timing for set up of the cake at the reception venue.
CASE CLOSED woman
If she wants to pursue it further, go ahead