I just had a customer that picked up her cake on Saturday call me and I am so steaming mad I have to just vent a bit. She ordered a margarita flavored cake in the shape of a margarita glass. I told her it had to be laying down and look like half the cup flat on a cake board, which was no problem for her. For the margarita flavor, I use margarita mix in the cake batter with a bit of real lime juice as well as in the buttercream. To decorate the cake I put sugar around the rim to look like salt and painted on the color and put limes all around the cake. It looked great and when she picked it up she said the same. There was no problem when she picked it up early on Saturday. She just called me today (2 days after the party) to tell me that no one liked the cake and the decorations were a bit plain and she had to spruce it up (which she did not tell me what she did when I asked). I asked what she did not like about the cake and she just said it did not taste like a margarita and that I should have added tequilla. She said no one like the taste and no one ate the cake and she even has pictures of an uneaten cake. I told her that I was sorry about her not liking that particular flavor but if there was nothing techniqually wrong with the cake I could not give a refund which is what she was wanting. On the decorations I told her I did exactly like we talked about which she agreed with but she said that since she did not like how it looked she thought she should have a refund. I have never had someone not like a flavor and in fact this is a super popular and sought after flavor. I know that not everyone will like the same thing but just because she did not like the flavor does not mean it is a bad flavor. If I ordered a mean at a resturant and did not like how it tastes I will not be able to get it for free which I actually used this analogy when talking to her and she said she has done it and they will give it to her for free. She was just nickpicking everything and I knew she just wanted her money back because she may have had buyers remorse but this cake was not that expensive in the first place. She ended the conversation by saying she hopes I close down and never gets any more business and then hangs up on me. I so just hate people like this. I will add a picture once I upload it on my computer.
post #1 of 24
8/6/12 at 8:32am