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When you give a quote...

post #1 of 32
Thread Starter 
Hey all my lovely cakers! Just wondering, when someone asks you for a quote of a cake through email or facebook, and don't reply when you give them the price, do you follow up or just leave it?
post #2 of 32
I would probably send a reply just giving them one last chance to respond and saying that you hope they have had chance to look at the quote you sent and if they are happy to go ahead with the order then you need confirmation in the next xx days otherwise you cannot guarantee you will be available for the date they wish, or something along those lines, basically just let them know your slots are booking up and they need to respond, then if you havent heard anything back by the deadline you have given them then you know they aren't interested and can forget all about them!
post #3 of 32
It depends. It just really depends. I usually do follow up with a very simple "can I be of any further assistance regarding your inquiry?" type of email, and then the entire conversation goes into a separate folder so it's not in front of me and I can concentrate on work I *do* have. If they do happen to get back to me, I can pull all of our correspondence to date back up and continue on.

By the way, I have every single email ever sent to me and that I have sent regarding every single order I have ever done, saved in a file in one of my email accounts. I save everything.
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*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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post #4 of 32
Thread Starter 
That's what I was thinking of doing, but i wasn't sure if they would think they were being pressured. And i save everything to do with cakes as well, it's business and you gotta keep a record of it all right? icon_smile.gif .
post #5 of 32
Quote:
Originally Posted by MJbakes

That's what I was thinking of doing, but i wasn't sure if they would think they were being pressured. And i save everything to do with cakes as well, it's business and you gotta keep a record of it all right? icon_smile.gif .

In a perfect world, everyone would always reply back; whether it was a no thanks, or tell me more, or hell no! I'd take a hell no any day over crickets chirping if I spent any real amount of time corresponding or figuring out a quote. And then there is a portion of the population who I am convinced send emails and forget they ever did it. Anyways, so I send my follow up a week later if I haven't heard anything back. Gotta treat them all the same no matter what.

I get into that file of old correspondence often! And I meant it when I said I keep everything. Every request, every order, everything. Doesn't take up any space on *my* computer. Thank you Yahoo.
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*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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post #6 of 32
Quote:
Originally Posted by AZCouture

Quote:
Originally Posted by MJbakes

That's what I was thinking of doing, but i wasn't sure if they would think they were being pressured. And i save everything to do with cakes as well, it's business and you gotta keep a record of it all right? icon_smile.gif .

In a perfect world, everyone would always reply back; whether it was a no thanks, or tell me more, or hell no! I'd take a hell no any day over crickets chirping if I spent any real amount of time corresponding or figuring out a quote. And then there is a portion of the population who I am convinced send emails and forget they ever did it. Anyways, so I send my follow up a week later if I haven't heard anything back. Gotta treat them all the same no matter what.

I get into that file of old correspondence often! And I meant it when I said I keep everything. Every request, every order, everything. Doesn't take up any space on *my* computer. Thank you Yahoo.



I totally agree! A few weeks ago I had a lady very excited about a cake. We talked design, and I gave here a rough estimate. I shot her an email with some specifics, and she sent one back with the exact 2 designs she liked, that I was to combine. I sent the quote back, also asking what flavors she wants...crickets! For 8 days, then, 2 days before she wanted it, she emails back to see if we were all set, and if I need any more info, lol! And it was a reply to my previous email, where I asked flavors, so she had to see it icon_rolleyes.gif
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #7 of 32
Good grief.
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*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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post #8 of 32
Quote:
Originally Posted by AZCouture

Good grief.



Yeah, and I forgot to add, once I asked her AGAIN for flavor and filling, she replies back, "raspberry." icon_confused.gif Raspberry what? icon_cry.gif I was already doing a yellow with raspberry and a chocolate with cookies and cream, so I suggested them, and thank God she took my advice, so I could get the damn thing baked!!
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #9 of 32
I don't write back, I have other things to do than chase people down. I have one person who had been writing me for a couple of weeks about a birthday cake for next monday. She went silent for a couple of weeks, then wrote again saying woot woot, I can't wait for the cake. So I emailed and gave her the payment info...nothing. I came across the email on Sunday, so since she had been so hot on buying I did write her one more time saying that I needs the payment by this past Tuesday or I'd just assume that she didnt want the cake anymore. No response, so that's that. If she emails again the day before saying that she'll be picking up the cake on Monday she's out of luck. I wrote her back more than I usually did, and I can't waste time chasing someone down...
post #10 of 32
It takes two minutes for me to ask "can I help you any further, yada yada?" So if it jolts one person out of 10 into remembering they wanted a cake, I'll spend those couple of minutes doing it. Can't say it usually works, but hey. I tried.
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*Top 100 Designers in The USA, Brides Magazine, 2013*<---little ole' me!
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post #11 of 32
For a customer who has ordered from you before (knows your prices e.t.c)and contacted you about placing another order but never really gave specifics, just vague information, do you contact him or her asking if they still want to go ahead with placing the order?

I had someone speak with me weeks ago about a date that's now less than 2 weeks away but then went AWOL. I don't want to appear pushy but I'd like to know if this is a real order or not. The last order was rush-rush because this customer did something similar, talked to me and then silence until a couple of days before the event.

I don't like the idea of tacking on rush fees but these folks make me want to consider it.
post #12 of 32
Even though all the pertinent info is on my website, when someone asks for a quote by email I reiterate that the quote does not book their date and remind them of the deadline to place an order. I do this mainly to cover those who do not read my policies, and so I do not have to follow up. Occasionally I will follow up if I have had some good dialogue with a client, and the potential booking date is far enough away. If I have not heard back from a client in 24 hours I move the email to a separate inquiries folder where I can retrieve it later if I need to.
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post #13 of 32
Quote:
Originally Posted by vgcea

For a customer who has ordered from you before (knows your prices e.t.c)and contacted you about placing another order but never really gave specifics, just vague information, do you contact him or her asking if they still want to go ahead with placing the order?

.



If it's someone who has hired you before , or like the woman I was dealing with who fell off the face of the earth, I'd send the one reminder email, then forget it. If they call you in a panic the day before and you feel like still taking the order, then it's time for a rush fee.
post #14 of 32
Thread Starter 
Wow you guys are all awesome! So I had two non replyers sitting in my email so I sent them both of a polite reminder type email. One of the girls gave a very nice response, I went to high school with her and I knew she really couldn't afford the cake she wanted, even if i simplified the design, but she replyed with "I wish I was one of your kids so I could be a taste tester, but unfortunately we can't afford it this year" which is fine, I understand that, most people can't afford a custom cake. The other one was kinda rude, (there's always one in the bunch right?) she said "I'll contact when you have made a decision, until then, please stop messaging me" Really? lol i've sent her 2 messages, 1 with the rough estimate, one with a friendly reminder...oh well, C'est la vie!
post #15 of 32
Quote:
Originally Posted by MJbakes

Wow you guys are all awesome! So I had two non replyers sitting in my email so I sent them both of a polite reminder type email. One of the girls gave a very nice response, I went to high school with her and I knew she really couldn't afford the cake she wanted, even if i simplified the design, but she replyed with "I wish I was one of your kids so I could be a taste tester, but unfortunately we can't afford it this year" which is fine, I understand that, most people can't afford a custom cake. The other one was kinda rude, (there's always one in the bunch right?) she said "I'll contact when you have made a decision, until then, please stop messaging me" Really? lol i've sent her 2 messages, 1 with the rough estimate, one with a friendly reminder...oh well, C'est la vie!



Thanks for the responses icon_smile.gif
The bolded is what I hope to avoid because anyone who emailed me with something like that would be black-listed icon_lol.gif
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