I'm sure everyone had one of these experiences one time or another. But I had two.....I received 2 inquiries for cake orders and I explained to the potential customers that the phone consultation does NOT confirm your cake order and deposit is needed OR full payment.
In some cases I would follow up if I had some time on my calendar. However I recently received emails asking where their order was the DAY of or the day after their requested date.
My policy does state that orders are not confirmed or reserved without some type of payment or deposit....One customer called me (literally) 50 times on the day she wanted the cake because she spoke to me about the decorations and blamed me for messing up her sons birthday party.
There were no communication for several weeks and then the day of, she was expecting 60 cupcakes with special hand made fondant toppers.
Oh, and they both wanted some type of credit too.....
Does anyone have any advise to avoid any further "miscommunication"?
Sounds like they were freeloaders looking for a discount. I would have asked them when they paid for the deposit. When they say they didn't I would ask them why they think someone would bake a cake without a deposit, contract and full payment.