Originally Posted by KoryAK
Hmm, maybe I get too much into thinking on the professional side and forget what it looks like from the other perspective. As a customer, what would you prefer to see?
(I'm really asking, not being snotty in case anyone thinks that.)
Speaking as a reasonable
customer (and I recognize that a lot of customers are NOT reasonable, haha) I'd want the baker to at least acknowledge my issue and try to come to a resolution. I'd be willing to bring in some of the leftover cake for the baker to try. If it was just a difference of tastes, and the cake tasted exactly as it should, I wouldn't expect a refund. But if it were a dryness issue, or there was something WRONG with the cake, then I'd want the baker to do something, no matter how small.
But as a customer, being told that I probably didn't like the cake because I'm used to box mixes and grocery store cake would infuriate me and insult me. I have worked in customer service in the past, so I know that the customer is often wrong, but I think there should at least be attempts to investigate and see what the problem is.
Now, that being said, I know that there are a lot of customers out there who just can't be pleased, and it probably doesn't matter what you say because you won't ever make them happy!
Sorry, I didn't mean for this to be so long!