GOSH, so I got another upset customer, I mean she doesn't want a refund or anything she really loved my work and detail on the cake but she said that everyone was complaining about how dry the cake was! this never happens to me, if anything everyone says that my cake is very moist I hate that every time something like this happens where a customer is not happy with my work I want to offer a free cake or just stop making cakes. and she also was upset because the cake was put on plywood...of course I covered the board with a mixture of gum paste and fondant so the cake wasn't touching the board directly. I didn't know that was hazardous. =/ how do you guys deal with this feeling of not wanting to do more cakes? I really don't want upset or unhappy customers. I hate it!
post #1 of 10
5/22/12 at 2:19pm