I made a cake for a budget bride. I'm no where near a professional but I do have pretty tasty cakes. Anything I do is through word of mouth. The night before the cake was due we had a huge thunderstorm and the humidity was really bad. The morning of the delivery it was still raining and very humid. The cake was suppose to have gumpaste roses, calla lilies, and hydrangeas on it. The roses and calla lilies wilted due to the humidity and I made an executive decision to not use the roses and calla lilies due to their appearance. I did however use gumpaste hydrangeas around the pillars of the cake like we agreed upon. I also got some flowers from the florist to add further decoration to the cake in place of the missing edible flowers. The bride calls me a few days later and says she was disappointed over the cake. I explained to her what happened and why I had to make a few changes, I apologized and told her I couldn't do anything about the weather effecting the decorations. She then tells me the cake was inedible. When leveling the cake I always taste the piece cut off to make sure the cake came out good. The cake tasted great, so I have no idea what she is talking about it being inedible. The bride then informs me she left my cake stand at the venue because she didn't want to deal with it. During our phone conversation we agreed I would make a different cake for her for an upcoming event for free. To make things right since she was so disappointed. Now a few days after our phone call she emails me asking for a refund. She says she feels she should get a full refund but will accept 2/3 of it to be "fair". What should I do. I don't feel she should get a refund. If I refund her anything I would refund her the $15 I charged for edible flowers. But then she should be charged to replace my cake stand as stated in the contract. Which would come out to more then the cost of the edible flowers. What should I do ??? PLEASE HELP !!!
post #1 of 21
4/26/12 at 7:09am