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Returning deposit???? - Page 2

post #16 of 19
Quote:
Originally Posted by cakelady2266

If the client pays 1/2 or whatever amount is collected for the deposit or retainer, then the balance is paid 30 days before event, AND the wedding is called off after the balance is paid, do you refund any or all the money? Just curious how that would be handled.


Depends on what it says in your contract. Usually both the deposit and the balance are nonrefundable if the reason for the cancellation is on the customer's side (and whether or not the customer can apply the balance towards a different cake is up to the discretion of the baker).

There's nothing wrong with calling it a deposit as long as you make it clear in your contract when the deposit will and will not be refunded.
post #17 of 19
Quote:
Originally Posted by cakelady2266


If the client pays 1/2 or whatever amount is collected for the deposit or retainer, then the balance is paid 30 days before event, AND the wedding is called off after the balance is paid, do you refund any or all the money? Just curious how that would be handled.

.



Yes, in that scenario (providing no work has been started on the cake) I would (and have) refund the excess balance. Supplies that are easily reused like flour and eggs I would not penalize for. Specialized supplies like rhinestone ribbon would be deducted.
post #18 of 19
For weddings I require a 50% deposit to book the date and the entire amount is non-refundable. The other 50% is due 30 days before the reception.

I would save yourself a future headache and require more than just $100 to book the date. It's too easy for people to walk away from such a small amount, and you lost the opportunity to make money since you turned down other orders for the date.
Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #19 of 19
I have in my terms "Any monies paid on account are non-refundable" so it covers any deposit/retainer made & any payments made. I require all weddings to be paid in full 30 prior to the date, if some one should cancel after final payment the chances of you getting a last minute wedding to take their place is slim. Function halls only return a payment made on a cancelled wedding IF they can rebook the hall.
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