I made a cake for a woman I work with this past weekend for her son's birthday party. It was a 10 inch square vanilla cake with vanilla buttercream. I have made this cake several times, even in this size. She told me today that the cake had a hard spot throughout the cake but the flavor of the cake was good. Her sister in law is a friend of mine, and has eaten several of my cakes before, including that recipe. She said it wasn't bad, just more dense than usual. She said her grandmother called it a "sweet spot" where the sugar settles. That has never happed to me before! Has that happened to any of you? She paid $70 for the cake and said that she loved the way it was decorated it, and her son and family loved it, too.
Would you give a full or partial refund, and if partial... how much?
Thanks for your help!