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6qt KA STINKS!!!!!!!

post #1 of 32
Thread Starter 
I bought a 6qt KA less than a yr ago to use in addition to my 4.5qt. It says professional series....what a crock!!! This is the weakest, wimpiest mixer ever. It overheats and shuts itself down (while making buttercream, not like im making fondant in it and never would). Last night in the middle of making cake batter (real struggle for a mixer right) the gears start grinding and it dies. I had to transfer everything to a big bowl and use my hand mixer to finish. It had no problem handling the batter but a $500 stand mixer cant??? Super frustrated!! PLUS this is my second one because the first one ground gears right out of the box before I ever even put anything in the mixing bowl!
post #2 of 32
I am on my 3rd 6qt KA from last may (less than a year!) The ONLY thing I mix in mine is buttercream...I am upgrading to a 12qt Hobart ASAP...just as soon as I can afford one!! My little 4.5 mixer works so much better!
post #3 of 32
Well that's not cool. Mine is awesome! Handles quadruple batches of SMBC like a champ and mixes up batches of MFF on a weekly basis. Like cars, sometimes there are lemons I guess. I would press KA to make this right for you.
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post #4 of 32
Wow, I had no idea people had problems with the 6qt KA. I've had mine for almost 4 years and I use it to mix buttercream and cake batter; pretty much anything but fondant and dough. I've never had a problem with mine. I bought it when I was still a hobby baker so I bought a refurbished one from the KA onkine store. Sorry to hear about others frustrations with theirs.
post #5 of 32
Thread Starter 
The last time I called (the last time it broke) they said that it was only designed to run for 5-6 minutes at a time and that running it for longer than that voided the warranty!!!!
post #6 of 32
Quote:
Originally Posted by momma28

The last time I called (the last time it broke) they said that it was only designed to run for 5-6 minutes at a time and that running it for longer than that voided the warranty!!!!

Whaaaaat? Really? I can't say I've ever read the manual, but wow.
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post #7 of 32
Thread Starter 
Thats what the guy told me. Plus he said certain thick batters or doughs also void the warranty. My 4.5 qt is a monster, it does everything I ask of it. The only thing that 6qt has is a bigger bowl. It is useless
post #8 of 32
Quote:
Originally Posted by petiterouge42

Wow, I had no idea people had problems with the 6qt KA. I've had mine for almost 4 years and I use it to mix buttercream and cake batter; pretty much anything but fondant and dough. I've never had a problem with mine. I bought it when I was still a hobby baker so I bought a refurbished one from the KA onkine store. Sorry to hear about others frustrations with theirs.



Make bread dough in mine all the time. Have used it to make fondant as well. Follow the speed requirements -- guide is very clear that should not use a speed higher than 2 for doughs and the thing works like a champ. Never had it overheat or shut off.

Some make scoff at using speed 2--it is still much faster than kneeding by hand and simply because it has higher speeds or says professional series does not mean you can mix heavy doughs on whatever speed you like.

Not to say some are not defective sounds like the OPs was a manufacturing error. But KA is pretty clear about how much stress you can place on it.
post #9 of 32
just a thought - I noticed in this thread that some people with newer machines are having trouble. Wonder if they changed the motor in some way. I've had my KA for 10 years and still going strong.

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post #10 of 32
Sorry to hear about all the problems you're having with your KA. I've had mine for about 4 years and I've never had a problem with it. I make double batches of buttercream and it doesn't strain at all. I frequently make pizza dough and, again, no problem; but my manual says no longer than 10 minutes at speed 2 (and no higher) to avoid any damage. I kept that in mind when I made fondant.
Hopefully everything will work out because it is a great mixer. Good luck!
post #11 of 32
I have seen on this site that many have trouble with all the KA's that seem to be less than about 5 - 6 years old. I think there was something about plastic gears that broke and gave all types of troubles.
I have had mine for quite a few years and it truly does work really well (knock on wood). With all that have complained I think if I do have to replace it I will go for a Viking or Cuisinart.
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post #12 of 32
I've had mine for five years now, and no problems. It is a lot louder than I thought they would be. That's my only complaint. I do double batches of BC all the time and have made fondant a few times. I think I heard a few years ago that KA was bought out by some other company and the mixers haven't been the same since. I have no idea if this is true though.
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post #13 of 32
Thread Starter 
I dont go over speed recommendations. My 4.5 qt is fantastic but older so I dont know what is different in the design now but it is awful icon_sad.gif
post #14 of 32
I have three 6 qts, one 5 qt and I used to have the 4.5 but I got rid of it because it was too small. I've never had any problems with the 6 qt, and I use them hard every week. I think that the last time I bought one was a couple of years ago, and they usually run for a few years before I have to go get one refurbushed for whatever I've done to it.

That thing about it only being designed to run for 5-6 minutes seems like a load of crap to me. I leave mine going on low speed while it cools down IMBC and walk away for 30 minutes at a time, and that never affects it. I've never had one shut down from overheating, either. It sounds like you got a dud...

On another note, the gears in the new ones are metal, not plastic. I took mine apart to check and they're metal. They might have used plastic for a while but not anymore. http://acaketorememberva.blogspot.com/2011/01/kitchenaid-6-quart-vs-cuisinart-7-quart.html
post #15 of 32
Quote:
Originally Posted by momma28

Thats what the guy told me. Plus he said certain thick batters or doughs also void the warranty. My 4.5 qt is a monster, it does everything I ask of it. The only thing that 6qt has is a bigger bowl. It is useless



I am looking for a new mixer and I just don't know what brand to go with. I have a KA, but a much older one. I would be ticked off if the warranty guy told me making dough in a KA voids the warranty. Why do the come with dough hooks then?!?!
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