Customer was ready to place an order, all details were out of the way. She wants to pick the order up, I am all for it. 1.5 hours away, not till end of April. I quoted her or offered to pick the order up from my location. She came back to me, furious that I quoted so much, saying that another baker gave her much lower delivery quote and she will have to talk to her husband. Most likely, delivery price that what did her in... Kinda disappointed, because I already invested myself into all the details, but not enough to budge on the delivery. I dont know what gas prices are going to be in April, its $4 right now and 3 hours of my time. So if any of you could help me with some wording for my reply to the customer (never happened to me before, lucky, I guess). Something kind but firm, polite but not mushy...
post #1 of 22
2/7/12 at 6:25pm