Originally Posted by EstherLee
Wow! I'm so overwhelmed by this response, I had no IDEA they shouldn't be asking for tasters. I am still starting out and because I have no idea who this person is, or how they found me, I thought why not try and build my client base. Now I know for future orders this is an unacceptable request.
Thanks so much for your feedback, it was a BIG help!
I understand how, when you're just starting out, to think that the customer is always right. They're not.
She probably knows you're new and is trying to get whatever she can. If you aren't sure how she found you, just ask. I had someone like that who told me they got my name from a friend of my brother. So, thank her for calling and ask her how she heard about you. Businesses do it all the time to see how their advertising is working for them.
Then either tell her no you can't do the samples (especially if she's actually had your cupcakes before based on her answer to the question above) or explain that you normally wouldn't do samples for an order like this but since you already said yes, explain that you can provide a dozen basic cupcakes, (no decorations) in two flavours. Just decorate with a swirl. Show her pictures of your work. That should be sufficient. If she really inisists, I would walk away. She is just trying to take advantage of you, especially if she thinks 3 people need to be sampling them.
I'm in Ajax, and the going rate in my area for a basic swirl cupcake is $2.50. So let her buy a dozen for $30. I'd be charging $3.50 per cupcake for the order she's asking about, if you're doing fondant decorations.
And don't give her samples for free!