I had a problem with my subscription a while back too, but CC didn't hesitate in giving me a refund when I asked for it. I think you just have to put it in the right forum. I believe it's under the Cake Central Magazine under subscriptions. It was a while ago, so I honestly don't remember, but I'll try to look for it.
chocoholic, cake designer, and wanna be pastry master
Not speaking from personal experience but I believe some people posted (althought those threads have been locked or deleted) that they complained to the Better Business Bureau and that got them a response.
Tact is telling someone where to go so nicely they can't wait to take the trip!