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Has anyone used the Sassie Shot isomalt melting gun? - Page 4

post #46 of 65
I waited 6 months with one email after another making promises and excuses about why the Sassie gun wasn't here yet. It had been mailed, OOps, it hadn't been mailed, it would be mailed by January, February etc. etc. I finally demanded a refund on the gun and cancelled my order. I did get my money back but was really disappointed not to have the gun. It sounds like a really fun tool. Maybe someday! icon_sad.gif
SHIRLEY
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SHIRLEY
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post #47 of 65
Quote:
Originally Posted by ShirleyW

I finally demanded a refund on the gun and cancelled my order. I did get my money back but was really disappointed not to have the gun. It sounds like a really fun tool. Maybe someday! icon_sad.gif



I feel the same way as you do. Hopefully another company will create a similar product and won`t have as many problems with customer service until Get Sassie figures it out.
post #48 of 65
Get Sassie has started shipping out the guns, according to their FB page.

A few users have already reported problems, such as the guns leaking, or the isomalt sticks not going forward, getting caught on the gun itselt etc.
post #49 of 65
These are exactly the reasons why we (cake mischief) decided to cancel our order with Get Sassie. We ordered a wholesale order of the guns in Oct, and we sold them to our clients pre-order (we sold out of what we ordered from Get Sassie). We kept getting delayed and delayed and delayed, finally they came in but apparently we weren't in the first batch shipping out (we were never told this, everything they said indicated that we would be in the first batch). They told me another two weeks and an order will be in, waited two weeks, no order, spoke with a supervisor - we weren't even going to be on the next order! Canceled our order. Had to refund all of our customers (which is really tough - we get a refund for the wholesale price, but refunding our customers was obviously more than that, plus get sassie took three weeks to refund us), and provide goodwill credits to our clients. Some of our clients were PO'd that we canceled the order, but I'm glad that we did. If they had issues with the production line to begin with, who's to say they don't release a faulty product just to try to relieve the pressure of non-delivery.

If they get their act together and if they produce a good product, we will wholesale order from them, cause it's a neat product with a great variety of applications.

I'm mainly posting here as I want to stay updated on what gets posted. icon_smile.gif
post #50 of 65
Quote:
Originally Posted by aliciahere

. Some of our clients were PO'd that we canceled the order, but I'm glad that we did. If they had issues with the production line to begin with, who's to say they don't release a faulty product just to try to relieve the pressure of non-delivery.

If they get their act together and if they produce a good product, we will wholesale order from them, cause it's a neat product with a great variety of applications.

I'm mainly posting here as I want to stay updated on what gets posted. icon_smile.gif



That seems to be what they have done ( I mean, people had been waiting close to a year). More people are reporting issues with this batch of the guns. I also know of people who wanted to wholesale the guns and sticks, and had very little communication from GS.
post #51 of 65
I also decided to cancel my sassie order. Has anyone who received their sticks but not their guns managed to successfully return the sticks and receive their refund? Since they seem to be quite dishonest about the way they're operating, I'm wondering about my prospects of recouping $45.00 on sticks they shipped ahead of the gun.
post #52 of 65
I ordered mine on Jan.1st of this year, I sent an email in May to ask about shipment, I was told it would be shipped by May 17th, I just received it 2 weeks ago, 2 months later. I haven't had time to try it yet, but they did apologize for the delay and included a coupon for getting the isomalt sticks at 1/2 price for being patient. I think they didn't anticipate such an overwhelming response, I was getting upset too, being it was charged to my account the day I ordered it. Hopefully everyone will get theirs soon.
post #53 of 65
I'm so not interested in dealing with companies like this!

Thanks to CC and all these posters for creating awareness of these shoddy business practices!

Life's too short to make cake pops.
___________________________________
www.sweetperfection.com.au

www.sweetperfectioncakes.blogspot.com.au/
www.facebook.com/sweetperfectioncakes (come visit sometime!)

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Life's too short to make cake pops.
___________________________________
www.sweetperfection.com.au

www.sweetperfectioncakes.blogspot.com.au/
www.facebook.com/sweetperfectioncakes (come visit sometime!)

Reply
post #54 of 65
@LSW929...

I think I'd be insulted if I got a 50% off coupon for sticks after having been lied to about delivery. That just shows they don't care about their customers. A coupon for a couple of free sticks and delivery would've been better "good will" in my opinion.

It's really shocking how so many people haven't received their guns, and how far back the backorders go! They should've known that this would've sold off the charts, and they had the ability to make so much money, they couldn't laugh on the way to the bank because their sides would hurt too much. This product went "viral", and now the bad practices and poor customer service is doing the same thing. Wish I had searched the complaints up when I ordered this back in the beginning of March.
post #55 of 65
So, has anyone gotten the product yet??? I know one person has....anyone tried it yet??? I wanted one so bad until I saw this the other day.... Do I give up and get a variable temp glue gun???
post #56 of 65
Global Sugar Art posted on their FB this morning that they are selling these guns. They say they are in stock. Kinda strange that many people are awaiting for their orders and GSA claims to have them in stock.
post #57 of 65
"Supposedly" mine has been shipped "today", but the tracking information is blank. I find it ironic that once I send a "cancel my order" email, it amazingly gets "shipped".

I'm not apt to trust this and I sent a follow up telling them I cancelled the order a few days before. Why not trust them? I've read more than a few posts about "shipping information" being provided, and then it takes some long period of time before it's been received (like several weeks).

I don't know why Get Sassie thinks it's pulling something over on its customers. I already told them IF in fact it got shipped, they'd be receiving it right back.
post #58 of 65
Quote:
Originally Posted by MissMona

So, has anyone gotten the product yet??? I know one person has....anyone tried it yet??? I wanted one so bad until I saw this the other day.... Do I give up and get a variable temp glue gun???



I would get a microwave safe measuring cup crush up some isomalt and do it that way. I forget where I saw it, but using a glue gun can be quite dangerous.
post #59 of 65
Amazingly, my gun arrived a few days ago, which I don't understand as there are others who have placed their order before me and still haven't received theirs.

I can tell you it feels light in the hand. I'm not sure if that's a good or bad thing as that could go either way. "Good" in that you probably won't get hand fatigue using it; "Bad" in that it might strike a lot of folks as cheap.

I wish I could say I've been playing with it endlessly since having received it, but I can't as my veggie garden is in the process of exploding with tomatoes, so my "canning/like to eat in the winter months" habit has taken over a large chunk of my time lately. icon_biggrin.gif

The one thing I think Sassy did on the cheap side was...no directions! Generally a glue gun is simple to understand - feed a stick in, don't touch the hot stuff, and for God's sake, don't glue your sibling to the floor. This gun does have a few tricky things with flashing and solid colors that you would like to know without turning the computer on. You have to go to their website to get them, and although that's not a big problem for me, there are others who might not have net access (boonies crowd). It wouldn't have taken much for a simple one page printout.

I'll post later on what I think of the gun once I get a chance to use it. Yeah, I'll keep the gun and at least test it...for all my whining earlier on, since it's here, I'll suck it up and try to enjoy it. icon_redface.gif
post #60 of 65
I ordered and paid for one back inMarch, I still do not have it. Every time I try to send them an email, it gets returned to me. I am using the email address that is on their website. Does anyone else have a different email address for them. Or does anyone know what is going on with this company. This is ridiculous!!
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