Originally Posted by platinumlady
I know this won't help on this situation...However, I would invest in some hair nets, bandannas etc When you bake. This will be another means of protecting yourself.
I know this time it kinda hard cause you didn't actually see the hair to verify whether it was yours....but for the future this will help out
I agree--always, always either wear a hair net or bandanna. Pulling your hair up is not enough.
So sorry this happened to you. I've never had this happen--it would be my worst nightmare, so I really feel for you.
To answer your question as to whether a full refund is due if it's a $1,000 cake, while I'll admit that this would be tough, I would issue a full refund. Have you ever been out to eat when someone finds a hair in their meal? It really kills everyone's appetite. I can't imagine that cake would be much different. JMHO