Thanks so much Shannon!!! I think that the only ones who are really responding right now are the ones that started all this, and the ones firing back are long time loyal clients (some of whom yes, happen to be friends as well.)
My personal facebook status currently is "Gosh, I suppose could email all 300+ of my current contracts to tell them I'm going to be out of town/unavailable for a couple of weeks. I could also email them monthly letting them know my menstrual cycle, but that doesn't mean I'm GOING to!"
I won't be posting any remarks on the news station site, or on Facebook, unless it gets truly ugly where I do need to make some type of rebuttle. For now, I've simply added an FAQ section to my website:
Do you take Walk-Ins?
Sorry, but no. We run on an APPOINTMENT ONLY basis. We are a very small, very busy shop. Every cake we make is handcrafted to order. We truly value ALL of our clients, but we simply do not have the time or resources for visitors and unscheduled consultations. If, however, you do decide to show up for an unscheduled consult, please understand why the door is not answered.
If you ask to visit, we will be forced to say "no". If you show up anyway, we will not be able to let you come inside. We don't want to let you down and we don't want to feel like mega jerk meanie heads. We are very sorry to be so stern and such, but there are no exceptions to this policy.
Appointments are held on Tuesdays and Wednesdays, subject to availability, and must be scheduled at least 1 week in advance.
To reiterate (it bears repeating), if you show up unannounced, we cannot accept walk-in consultations/meetings/tastings/talk sessions/etc. No matter how loud or how long you knock.
How Do I Order A Cake?
To start the order process, please send an email to firstname.lastname@example.org containing all the following information:
* the date of your event
* the occasion/nature of your event (wedding, bat mitzvah, etc)
* the event location, delivery address, and delivery time
* how many people you will need to serve
* your daytime phone number
* your email address
* six flavors from our flavor list you would like to sample
* an idea of what kind of cake design you are looking for
We will contact you to to discuss your order and/or schedule an appointment.
Consults are by appointment ONLY, and unfortunately we do not have any cakes pre-made for sale. Every cake we make is custom made to order from start to finish. You can also schedule an appointment online!
I've placed my order, signed a contract, and paid a deposit. Now what?
Contracts are not signed and deposits not accepted until AFTER the cake design is finalized and approved by the client, including the taste testing and flavor selection. Once a contract is signed and a deposit accepted, there are no further steps necessary for the client until the final payment is is due. We will contact you at that time to arrange final payment, get the final guest count (in case more servings are necessary), and go over the design again briefly with you via telephone or e-mail.
So just sit back and relax; we'll take it from here. Enjoy this time to make other preparations for your upcoming event, because at this point, you've already taken care of the cake!