I have to agree. I am a hobby baker and decorator but I am also a customer. I see so many stories of legitimate customer complaints being handled with the "You'll take what you get and like it" type attitude. It has made me leary about ordering custom cakes.
I agree totally...and lots of stories about cakes falling...now cakes do fall!!!!! I think it happens to everyone at one point. But sometimes I wonder if too many structural mistakes are being blamed on the customer's driving.
I know around here, there are potholes and road construction and all sorts of stuff and if my structure is not right, I can totally see my cake falling or sliding, if not assembled sturdily enough.
Again, not saying we aren't allowed to make mistakes....just saying as professionals we shouldn't blame the customer for our mistakes.