I get this email from the mother of the bride and she just rippes me a new one saying that the two yellow teirs were grey, they were definately not. She said the middle of the cake was like frozen, I think the woman cutting the cake didn't take the cake boards out to cut it. I also feel that they expected a cake box mix type cake. She said people complained about the yellow cake being like corn meal. The icing color was an ivory. It looked ivory when I made it, however when it got to the facility it looked a bit orangie. So I have come up with ideas to fix the color issue in the future.
I plan to talk with the bride when she gets back from her honeymoon. I responded to the mother diplomatically. She got a great deal for her cake, It was probaply worth about $600-700, however only paid about $250 and the rest was a gift from me. She's a friend, I put a lot of heart into it, so What are ideas to offer for them to feel better about the situation? Has anyone ever had this type of problem before? I was at the wedding and everyone around me had nothing bad to say, however the mother said all she had were complaints. I"ve been doing this for over 9 years and it's the first complaint I've had.
I just feel upset by it. Have taken it very psersonally. Any tips would be great ful.