I have been unable to access globalsugarart for several months. I get a "the connection has timed out" error. I try Firefox and IE. The site is not blocked with my firewall. I have allowed the site in every area I can allow it.
I saw a long ago thread where it was suggested the IP was being blocked by my internet provider. I called them and they said they simply do not block sites.
I would be glad to write to globalsugarart, but I can't access the site to get the address.
Any suggestions appreciated. I have ordered from the site in the past and am frustrated by being unable to access it.

thanks,

Jodie

I was able to get right through to their site (Windows7 Home edition, IE8 and AVG):

http://www.globalsugarart.com/contact.php

You can mail us:
Global Sugar Art
625 Route 3, Unit 3
Plattsburgh, NY 12901

Or e-mail: [email protected]

Or phone:
1-518-561-3039
1-800-420-6088

HTH

Just read this in another post:

Have you tried accessing GlobalSugarArt with the Ad Block Plus disabled? (Thought it might be worth a try.)

Thanks Jan....I had tried to change to allow the site in Ad Block Plus and to allow cookies from the site. Since I also get the same error with IE, I didn't think Ad Block would make a difference because it's a Firefox plug in, but I thought it was worth a try. It didn't matter. We checked the firewall in our router also. You can block IP addresses and sites, but you can't allow one. However, I also get a time out when I try to ping the site, which tells me it's not likely at my end.
It's just frustrating. I guess it'll save me some money though!

You're welcome.

And computers are great when they work right......

Well, since I'm a computer tech, I can't complain about computers TOO much!

Try unplugging the power from your modem and router for several minutes. Plug back in and hit the reset button. This is what finally worked for my troubles accessing GSA.

Thanks for the suggestion. Unfortunately that didn't work.

Sorry it didn't work for you. I couldn't access GSA or see any pictures from their emails for over a year until I tried this. I knew it wasn't my computer because I could access it from the house next door. It just wouldn't work at my house.

This sounds so frustrating. I had the same problem recently with a vendor site. I had to clear my cache & remove all cookies, then it worked. Try using a friends laptop at your home. If they are able to get through, then it is your computer settings. If they cannot get through, then it is your router or ISP. Good luck. Alan

Thank you Alan, but I have tried all of that, with no luck. We haven't changed routers or ISP's, although I checked the router to see if sites could be allowed and called my ISP.
I just won't be able to shop on GSA. I can get to every other cake decorating supply website I've ever used.

Jodie