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MOB didn't like the cake

post #1 of 42
Thread Starter 
Several months ago I received a phone call from a woman that wanted to order a wedding cake for your daughter's wedding. She was very annoyed with her daughter because she (the mom) was put in charge of the cake and decided to make it a star wars theme. The daughter found out and said "no way". So, she was now going to match the theme of the wedding which was fall (fall leaves, pumpkins...). Didn't want a tasting, never met her or daughter. Everything was arranged over the phone and email. She signed the contract I sent her and paid in full right away.

I get a call from the mom who is crying her eyes out 4 days before the wedding because she was emailed a picture of the custom cake topper she ordered and she hated it. She wanted more leaves on the topper than the woman that made it put. I told her I would add some leaves around, no big deal.

The topper arrived at my house 2 days before the wedding. My husband and I thought it was really cute and matched the theme really well.

Cake is delivered this past Saturday. The woman at the venue commented several times that the cake was pretty and the photographer said she really like the cake and the topper. I also made a dozen cupcakes of each flavor (redvelet and carrot) with the left over batter and sent them to work with my husband. All his work mates loved them.

Today I get an email from the mother saying:
I have kinda been putting this off all day and I am sorry. I wasn't sure exactly what to say.

I would like to thank you for being very easy to work with and putting up with my emotional state about the cake topper. It wasn't so bad and the "kids" liked it and that's what mattered the most to me.

I would really like to leave it at that. There is no point in going over the comments and details of the cake itself, I'm sure you did your best.


I have no clue what she is talking about. I plan on calling the venue tomorrow to see what "comments" were made. My husband thinks she is one of those people you can't please, I hope that is the case because I am proud of my cake.

(See last uploaded picture in my photos "Fall Themed Cake")
"who says you can't have your cake and eat it too?"
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"who says you can't have your cake and eat it too?"
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post #2 of 42
That's really weird, but if she said that "the kids" liked it, then I wouldn't worry about it too much. Sounds like she had some kind of a dispute with the daughter about the cake from the beginning, so it's a sore spot with her.
post #3 of 42
But I will add that that was a rude email that she wrote!
post #4 of 42
Thread Starter 
When she talked about "the kids" liking it, I think "it" was the topper, not the cake.
"who says you can't have your cake and eat it too?"
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"who says you can't have your cake and eat it too?"
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post #5 of 42
Oh wow. "There is no point in going over the comments and details of the cake itself, I'm sure you did your best."

I'd never contact her about that and hope she never decides to "share".

She's setting you up. "No point going over it." "I'm sure you did your best". Oh that's a loaded sentence.
I was addicted to the Hokey Pokey, but I turned myself around.

 

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I was addicted to the Hokey Pokey, but I turned myself around.

 

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post #6 of 42
Thread Starter 
I don't plan on contacting her again. I figure if she really wanted me to know what she didn't like, she would have told me in the email. I think she wants me to inquire.

What I don't get is if I spent $400 on anything and didn't like it, I would tell the person. Kindly, of course, but to me that is good chunk of change and I would want to feel it was money well spent. Who takes the time to email someone and not tell them what they didn't like: taste, decorations, texture... It is killing me not to know.
"who says you can't have your cake and eat it too?"
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"who says you can't have your cake and eat it too?"
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post #7 of 42
Quote:
Originally Posted by cai0311

When she talked about "the kids" liking it, I think "it" was the topper, not the cake.



Well, she did say that she wanted to leave it at that, so I'd just leave it right there! It sounds like she's trying to wind you up. Your idea about calling the reception site is good if you want to find out what really happened, though.
post #8 of 42
I would NOT try to talk to her!! SOunds like a set up too! Just let it be..it wasn't her cake anyways..her daughters'''soo who cares..
post #9 of 42
Oh boy - all I can say is DON'T CAVE!!! Those comments sound like a serious attempt to stir your pot!

I freak on myself enough - I try at all costs to ignore people like this. Just give yourself a pep talk and let it go. That lady is just waiting for you to ask her what the problem was.

I agree about calling the site. Aren't they the fly on the wall? It seems they get to hear all kinds of unfiltered info.
post #10 of 42
what a backhanded complaint? icon_confused.gif really strange...I wouldn't mention anything about it because she is hoping you will.
It's not "just" cake...it's my life!
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It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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post #11 of 42
Thread Starter 
I never had any intention on emailing her back. I don't want to open that door.

I am not fishing for compliments, but no one has said anything about the cake. Is it bad? You can be honest, maybe I am looking at it through "rose colored glasses".
"who says you can't have your cake and eat it too?"
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"who says you can't have your cake and eat it too?"
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post #12 of 42
Maybe she wants you to call her and starts something cause maybe she wants to try and get some money back from you. I'd say leave it at that. I saw the cake it was beautiful... Honestly if it was really that bad then why didn't she say what it was? Don't worry, she got what she paid for. If it was the taste was so important to her then she should have asked to taste the cake first, that's her problem to deal with not yours. Don't stress it.
post #13 of 42
I just looked at it, I don't think there was anything complaint-worthy about it. She's totally fishing for something.
post #14 of 42
Boy, if I didn't know better I'd think that was my ex-mother-in-law that wrote that horrible email!!
post #15 of 42
To play devil's advocate, it is sometimes easy to misconstrue the emotional intent of phrasing in email, especially when you have preconceived notions based on previous experience. She may have simply been saying (albeit awkwardly) that there was no issue with the cake, and that you did your best in dealing with her emotional state.

That said, I would abide by the MOB's wishes and "leave it at that".
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