I am in total agreement with everyone...and then it dawned on me.
What is one of the biggest photo op's at a wedding reception that no photographer in their right mind misses? THE BRIDE & GROOM FEEDING EACH OTHER CAKE. If said groom is allergic to raspberries (as Bridezilla is claiming) wouldn't their have been a horrible fiasco when they cut into the cake and realized he couldn't eat it? I guarantee their are both professional and non-professional pics of them cutting and eating your cake. Case closed.
Excellent idea!
Business/ parenting tip: Just because you yell and scream, pout, (and swear?????) does NOT mean you get your way. And just because they "have you on the line" does NOT mean you must stay on the line to be abused- HANG UP!
Who the heck wrote the rule that because you "complain" you get a dsicount? Give me a break.
Business/ parenting tip: Just because you yell and scream, pout, (and swear?????) does NOT mean you get your way. And just because they "have you on the line" does NOT mean you must stay on the line to be abused- HANG UP!
Who the heck wrote the rule that because you "complain" you get a dsicount? Give me a break.
I like it!
Unfortunately I see a lot of the younger generation that feels if they don't like something the total price should be refunded. Also the squeaky wheel get the grease. In other words so many business's feel that a complaint about product or service is to be rewarded, unfounded or not.
I just retired from a very large and old furniture company and believe me when I say that they gave gift certificates to appease the "upset" customer whether the problem was in the customers mind or not. It got to be when we saw certain customers come in we knew that a gift certificate would be on its way to them after delivery for some complaint or another.
I am talking about certificates for hundreds of dollars so they could "feel better" and come back to the store to spend the "money" we gave them in the first place as the certificates were only good at our companie's store.
In my opinion, who wants them back? It looks as though society has created new monsters by giving in to everyone that feels they were wronged. I say, prove it was my mistake and do it being reasonably and I will work with you in any way I can. Be a horses patoot and I will not worry about you until you are nice.
evelyn
I have yet to do a wedding cake, and all the bride horror stories on this site are making me not want to! LOL, the brides scare me.
Most brides are actually complete sweethearts, so don't let it scare you. I have a wonderful time with my brides when we meet for the consultation and I believe that sets the tone for the rest of our relationship...not saying that others don't do that too. Please don't take me wrong.
My brides are just that, MY brides. Frequently, at the end of our consult, I get comments like "this was so much fun" or "I really like you guys" or "I'm going to have the best cake ever". If you build a relationship, not just business, I think it is a less likely chance that will happen, not to say that it won't. But if they geniunely like you, they don't want to hurt you.
I want to add that if someone does call ranting and raving, be professional and just tell them not to talk to you that way. I haven't had it happen in my cake business, but I have had hotheads call me at my other job. One guy called just having a complete fit but I maintained my cool (although my blood was boiling), asked him to calm down and was 1/2 a second away from stating I was going to hang up and to call me back when he calmed down, but he calmed down then.
Unfortunately I see a lot of the younger generation that feels...
When I saw your comment I thought it was funny because I have the exact opposite experience. With me it's generally the middle-aged and older customers that try to get something for nothing or get something back for nothing wrong. Guess it can't be a simple generalization. 
Unfortunately I see a lot of the younger generation that feels...
When I saw your comment I thought it was funny because I have the exact opposite experience. With me it's generally the middle-aged and older customers that try to get something for nothing or get something back for nothing wrong. Guess it can't be a simple generalization.
I used to work in a department store, and the two customers who constantly came in with complaints were an old lady (I'd say in her 80s) and a middle-aged guy who took any chance he could to tell us that he was an attorney. When my sales staff saw them coming they'd all tell me that it was time for their break.
When I turned in my notice there I was on the sales floor talking to the personnel manager, and the guy came in and started in on me about something. I told him "I'm sorry that we can't help you, but you never seem to be satisfied with anything that you buy here. I suggest that you might want to find another store to shop in, since we never seem to make you happy." He just stood there for a minute and then told me I was an A$$hole. I think that I told him that it took one to know one, and he stomped off.
The personnel manager sais "He IS an a$$hole, isn't he?" What were they going to do at that point, fire me? I'd already quit, and I had a senior management witness to say how the customer had treated me, so I wasn't really worried. It was satisfying to tell him to go shop somewhere else, too, with all the crap he'd given to me and my staff for years before that 
I used to work in a department store, and the two customers who constantly came in with complaints were an old lady (I'd say in her 80s) and a middle-aged guy who took any chance he could to tell us that he was an attorney. When my sales staff saw them coming they'd all tell me that it was time for their break.
When I turned in my notice there I was on the sales floor talking to the personnel manager, and the guy came in and started in on me about something. I told him "I'm sorry that we can't help you, but you never seem to be satisfied with anything that you buy here. I suggest that you might want to find another store to shop in, since we never seem to make you happy." He just stood there for a minute and then told me I was an A$$hole. I think that I told him that it took one to know one, and he stomped off.
The personnel manager sais "He IS an a$$hole, isn't he?" What were they going to do at that point, fire me? I'd already quit, and I had a senior management witness to say how the customer had treated me, so I wasn't really worried. It was satisfying to tell him to go shop somewhere else, too, with all the crap he'd given to me and my staff for years before that
Aaaah....happy memories....
waiting for the end of this... very interesting...
Hope the bride finally realized how she was acting was horrible...
Jodi 
Unfortunately I see a lot of the younger generation that feels...
When I saw your comment I thought it was funny because I have the exact opposite experience. With me it's generally the middle-aged and older customers that try to get something for nothing or get something back for nothing wrong. Guess it can't be a simple generalization.
I used to work in a department store, and the two customers who constantly came in with complaints were an old lady (I'd say in her 80s) and a middle-aged guy who took any chance he could to tell us that he was an attorney. When my sales staff saw them coming they'd all tell me that it was time for their break.
When I turned in my notice there I was on the sales floor talking to the personnel manager, and the guy came in and started in on me about something. I told him "I'm sorry that we can't help you, but you never seem to be satisfied with anything that you buy here. I suggest that you might want to find another store to shop in, since we never seem to make you happy." He just stood there for a minute and then told me I was an A$$hole. I think that I told him that it took one to know one, and he stomped off.
The personnel manager sais "He IS an a$$hole, isn't he?" What were they going to do at that point, fire me? I'd already quit, and I had a senior management witness to say how the customer had treated me, so I wasn't really worried. It was satisfying to tell him to go shop somewhere else, too, with all the crap he'd given to me and my staff for years before that
I used to work at a fast food restaurant when I was younger. We had one lady that would come in and say that "the last time" she was here we forgot this or that, so we would just give it to her. It used to run the manager and us HOT 
because we couldn't prove that we had given it to her or that she even ordered it. So we finally got a new system where we could pinpoint an order by date and time. She never got another free thing after that.
I got a call this past Friday, Oct 29, from a bride. I did her wedding cake on October 23. She said she loved her wedding cake but wanted to tell me that her cake had the wrong filling in it.
She had ordered a 4-tiered hexagon cake with only the 12" tier cake...the others were fake. She had ordered 100 cupcakes from another bakery for the additional servings. Her 12" hex cake was chocolate with Heath Bar chocolate mousse. I asked what filling was in her cake, and she said raspberry and that her fiance cannot eat berries.
I explained to her that we did not have raspberry available in the shop because we didn't have any orders for that particular flavor and therefore, did not have any made up. In fact, my supplier was late in delivering my ingredients, and we didn't even have the proper ingredients on hand to make a raspberry filling.
She proceeded to yell, scream, and curse at my business partner insisting that we put raspberry filling in her wedding cake. She said she was not asking for compensation, just wanted us to know, but in the same breath wanted a partial refund.
I know for a fact that the Heath Bar filling was made and put into her cake. I personally made the filling and watched my business partner fill her cake with the Heath Bar mousse. Also, as I said, we didn't even have raspberry filling available. The only other cake we did that day was a vanilla wedding cake with buttercream icing. I spoke to that bride, and she did not have the mousse in her cake.
I am not sure how to handle this bride. It peeves me that she would make up such a story about her cake having raspberry filling in it when we didn't even have any on hand in our shop. Had she mentioned a different filling flavor, I may have bought her story, but I know she is lying. She has called numerous times wanting to discuss compensation, and I keep telling her I am investigating the issue. I am tempted to give her the refund just to make her go away. Any suggestions?
Have you found out anything yet?
I'm hooked, too...can't wait to see how this turns out......
Unfortunately I see a lot of the younger generation that feels...
When I saw your comment I thought it was funny because I have the exact opposite experience. With me it's generally the middle-aged and older customers that try to get something for nothing or get something back for nothing wrong. Guess it can't be a simple generalization.
I used to work in a department store, and the two customers who constantly came in with complaints were an old lady (I'd say in her 80s) and a middle-aged guy who took any chance he could to tell us that he was an attorney. When my sales staff saw them coming they'd all tell me that it was time for their break.
When I turned in my notice there I was on the sales floor talking to the personnel manager, and the guy came in and started in on me about something. I told him "I'm sorry that we can't help you, but you never seem to be satisfied with anything that you buy here. I suggest that you might want to find another store to shop in, since we never seem to make you happy." He just stood there for a minute and then told me I was an A$$hole. I think that I told him that it took one to know one, and he stomped off.
The personnel manager sais "He IS an a$$hole, isn't he?" What were they going to do at that point, fire me? I'd already quit, and I had a senior management witness to say how the customer had treated me, so I wasn't really worried. It was satisfying to tell him to go shop somewhere else, too, with all the crap he'd given to me and my staff for years before that
This sounds like your version of deploying the the emergency chute, grabbing a beer and telling him to kiss off, huh? I like it.
There is good and bad mannered people in all age groups. That is the one thing that I have hammered into my kids from the time they were small. Treat people the way you would like to be treated. Happily in my world, I have no time for nasty people..If a person starts acting snobby during a cake consult...like magic the estimate goes up....way up..lol. I like profits but sometimes it just is not worth it!
Sorry for the delay in responding. I had six wedding this past weekend and wasn't able to get online. I did hear back from the venue on Thursday, and they weren't much help. The catering manager that worked the wedding reception was very complimentary about the cake and said that there weren't any issues that she was aware of. She said neither the bride or groom complained about anything. The employee that cut and served the cake did not recall what filling was in the cake. However, he did not recall the bride saying it was the wrong filling. So I have no more info than when this fiasco started other than I spoke to my four other brides from that weekend again. They all had the correct cake and filling flavors, and none of them ended up with the heath bar chocolate mousse in their cakes. I truly believe the bride isn't being honest. I'm not sure what to do at this point because it is a "she said, she said" situation. My business partner is adamant about not giving her a refund.
I agree with your partner.
Yep, me too.
There are too many people who lie to get what they want. From everything you've said, she's not only lying to you, she's actually trying to steal the cake in doing so. Stand your ground!! And I'm sure I don't have to tell you in the future to CYA even more. It makes me SO mad when you have to really strain your brain to try to figure out every scam someone may pull!!
I agree with your partner.
Me too. If the filling had been wrong and the groom couldn't eat it, there would have been some kind of a to-do when the cake was cut. Since the person who you talked to at the reception didn't notice anything, that means that nothing happened.
I still say to call the photographer to see if there's a pic of a slice of cake.
I agree with Leah. A picture really would say it all. You could include it in her order file just in case she continues to call. It would make it more difficult for her to argue.
-Debbie B.
I still say to call the photographer to see if there's a pic of a slice of cake.
I agree with Leah. A picture really would say it all. You could include it in her order file just in case she continues to call. It would make it more difficult for her to argue.
-Debbie B.
me too.
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