Bride (who is just so sweet) ordered a 5 tier wedding cake. 6-8-10-12-14 rounds.
6-8-10 were white cake (straight box mix, very moist- recipe I have used a thousand times without any problem) with strawberry filling
12 was a snickerdoodle cake (doctored mix) with cinnamon buttercream
14 was marble cake (doctored mix) with chocolate ganache filling
Bride made the cake stand herself. 16 inch round Wilton plate with four 3" pillars (also wilton) glued to another 16 inch round Wilton plate (so the pillars were glued inbetween the plates. Make sense?) The stand was completely sturdy.
The topper was 8 silk roses and a monogram letter (plastic kind you get at Pat Catan's).
I delivered at 3:15. Left at 3:45. I used SPS. Stacked on site. When I left the cake was perfectly fine. I have the pictures to prove this.
Venue calls at 5:45 and tells me the cake is leaning and the MOB wants me to come back and fix it. I was truly stunned to get the call. Reception starts at 6. I race back. I arrive at 6:08 and see that the top 3 tiers are leaning towards the back. The bottom 2 tiers were fine.
I honestly do not know what happened that the top 3 tiers would lean like that. I ended up cutting little pieces of cake board to put under the tiers to kind of prop it up so it didn't look so bad, but of course smooshed the buttercream so had to try and smooth it out to fix it (all this while guests, MOB and groom look on). That part was at the back so I don't think it was as noticable.
I didn't know what else to do. It was warm in the room but when I mentioned that the 2 ladies from the venue got all defensive ("What if it was winter and we had the heat on?"). I don't think anyone moved the cake, but wonder if the table got bumped at all when they plugged in the string of lights underneath the tablecloth. I just don't know.
Sorry this is so very long. I am really at a loss here. I'm also terrified that the bride is going to ask for a refund