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wrong cake flavor - Page 3

post #31 of 71
Quote:
Originally Posted by aandsmommy

i guess I am a little confused...isn't a white cake essentially the same as yellow, but with no yolks?



You are correct

I believe box mixes also add in some yellow coloring to help get the golden yellow coloring.
Matt
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Matt
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post #32 of 71
I use the White on White buttermilk cake as my white cake. It only has egg whites in it, but has increased amount of butter, which makes it look yellowish, not white. I guess, I could have gotten that complaint as well.
Don't let her bully you.
post #33 of 71
I wonder how she is going to respond. Seems like she is trying to pull ove over though. My white cake looks yellow too because I put pudding mix it in. Its delicious but it is a yellowish color. Crazy.
Live for yourself no one else will do it for you!
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Live for yourself no one else will do it for you!
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post #34 of 71
I think she'll probably be happy, since it seems her main GOAL is to get SOMETHING for NOTHING!!
God's Word will either keep you from sin;
or sin will keep you from God's Word.
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God's Word will either keep you from sin;
or sin will keep you from God's Word.
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post #35 of 71
I know it's been asked before, BUT why is she asking for a groom's cake?
OP do you know? lol It makes no sense.
Rosie

Hooked on Cakin' works for me!!
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Rosie

Hooked on Cakin' works for me!!
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post #36 of 71
Thread Starter 
lol...no idea on why she wants a grooms cake....too funny.
post #37 of 71
she probably wants a "groom's cake" at her leisure of course, so she can turn around and use it for her new hubby's birthday down the road! lol
post #38 of 71
I try & encourage fellow cakers to hang onto as much of their hard earned money as possible when it comes to complaints. But dang a white cake that's yellow is hard to beat around the bush about. And it's a matter of degree too but I mean I use full butter smbc so I tell my brides that the icing is off white a pale pale yellow. Some are ok with it due to the taste factor some say uh ugh all pure white. So that color thing is way important.

I like your idea of offering up the 24 cuppies. Good call.
one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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post #39 of 71
I think if the contract says "white almond" I can see why she expected to see a white cake since white is part of the wording. If it said "sour cream almond" then color wouldn't make a differnecen because the contract didn't specify a color. I don't know that she deserves to have anything back just because the color wasn't what she expected, but at least she's not demanding the whole price of the cake or something. If she were my customer, I would go ahead with the cupcakes to smooth things over. You never know when something simple like that might go a long way for PR and help your business later on. And a dozen or two cupcakes won't cost you a lot.

Whoever said money doesn't buy happiness never shopped in my bakery.

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Whoever said money doesn't buy happiness never shopped in my bakery.

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post #40 of 71
I think it depends on what the contrat says. If it says "white" cake then she has an argument, f it says "almond" not so much. If you made a note that she wantd it to be white in color, then it should have been white in colr.

I have three different almond cake recipes that I use, and none of them are perfectly white, but they also are all different, and some brides request one over the other. If I'd had a specific request and made the wrong cake, that would have been my mistake, and I'd give money back. Personally, I don't understand why giving someone cupcakes would be okay. I hate cupcakes and if my baker who'd screwed up my order said "well, I'm giving you these cupcakes and that's your refund" I'd be slightly pissed off, and would tell everyone about it. What did the specific contract say? Has that been said yet?
post #41 of 71
Quote:
Originally Posted by aandsmommy

OK, so made a lovely cake this past weekend and bride had requested almond cake with chocolate mousse and fresh raspberries. Cake was beautiful, but I guess I made a mistake because she wanted white cake with almond flavoring, but I made a scratch sour cream almond which was pale yellow. She called to say that she was thrilled with the cake, but was unhappy with that part. I asked what she wanted and she said some money off or a groom's cake icon_eek.gif ! I said let me see what I can do...I was thinking a certificate for 1 or 2 dozen cupcakes...thoughts? I uploaded a pic of the cake in my album...all ivory and white with roses.

Thoughts on the 1-2 dozen cupcakes and how to word a response.
Thanks!
Anita



I don't know our op says she made the mistake.
Was it a misunderstanding or a mistake.

Because the point is that yellow cake is a different flavor. I mean it's not the subtle color difference between two chocolate cakes or a darker strawberry. Yellow cake is a different flavor and it's not traditional--it's not the norm it's not the expected flavor unless yellow cake is specifically ordered.

I mean besides the yolks there's the butter and vanilla too to taint the whiteness. I mean white cake is not pale yellow. but white cake can be slmond flavored and still be very white.

I can see her being concerned about the difference. White is a big deal at a wedding. Yellow cake is a different flavor. And if she noticed that much...that is a glaring difference.

Whether it's a full out mistake--is it reasonable to expect that almond cake be white for a wedding cake? If I ordered almond cake I'd expect it to be white for a wedding myself. Almond extact is clear, and sour cream is white.

And I mean you mighta wanted to ask her when she wanted the cupcakes.
one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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post #42 of 71
Quote:
Originally Posted by RoccosMom

Because the point is that yellow cake is a different flavor. I mean it's not the subtle color difference between two chocolate cakes or a darker strawberry. Yellow cake is a different flavor and it's not traditional--it's not the norm it's not the expected flavor unless yellow cake is specifically ordered.

Whether it's a full out mistake--is it reasonable to expect that almond cake be white for a wedding cake? If I ordered almond cake I'd expect it to be white for a wedding myself. Almond extact is clear, and sour cream is white.
.



I make an almond cake that has almonds in it, and it's not white-colored, but it's not based on a yellow cake recipe either... It sounds like this was a misunderstanding, but if the bride wanted a white-colored cake then a cake that wasn't white-colored isn't what she ordered, regardless of if it tasted like almonds or not. I'd still base whatever desicion the OP made on what it said on the contract. If it specifically mentioned a white cake, then it's reasonable to assume that the bride thought the cake would be colored white. If it just says almond, then that can't be assumed.
post #43 of 71
Thread Starter 
well...still waiting on her reply. she said she was thrilled with it but just wanted to bring it to my attention because she was surprised. I never use shortening, so I never could have made a brilliant white cake. She did know this, but I also should have clarified further. I told her the cupcakes can be whenever she wanted...so its not like here have some cupcakes even though you have no use for them.
post #44 of 71
Just to clarify, was this a wedding cake, or was it a shower cake? I still don't get why she's asking for money off the groom's cake, or was it just that she's asking for a refund in general?
post #45 of 71
Do you mean to say that this bride in her WHITE dress with her WHITE flowers and her WHITE shoes with her WHITE pearl handled cake knife cut into a cake that was not perfectly WHITE???

*gasp* icon_surprised.gif That's IT!

The inside of her cake did not fit with the color scheme of the wedding - who cares if the FLAVOR was actually correct. People cannot SEE the FLAVOR! It must have CLASHED with the place setting that it was served on - the wedding was completely RUINED!!! I can't believe you wont' refund every penny PLUS write apology notes to every person who attended so they know that it was not the bride's fault that the cake was not white as snow like a wedding cake "should" be.

SHOCKING! Simply SHOCKING!!! icon_eek.gificon_eek.gif


icon_twisted.gif LOL!
Laura
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Laura
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