I have spent 3 days trying to get my CC to cut something without tearing the medium. I have tried Wilton fondant, Wilton fondant mixed with Tylose, Wiltom Fondant mixed with Gumtex, I have even made the gumpaste recipe recommended specifically for the CC. I have froze each from 5-30 min, I have let it sit for 5-15 min, I have rolled thick, I have rolled thin....NOTHING WORKS, everything tears. Don't get me wrong I came close by using the bottom of the medium as my display side and that isn't bad, but when you cut letters you can't do that since it will be a reverse image, I guess you can try the "flip" button. Anyway my question is should it be this hard to get this expensive machine to work? And if I am provided with beautiful detailed scroll cuts on a cartridge shouldn't I be able to get them to cut, after all that is what the machine is for.... I am returning my machine to the store Hope someone can figure this out, if it worked for the purpose it was designed for it would be a wonderful investment.