Is is just me or is the customer service at cake stackers a little strange. I have called them twice and both times there have been awkward silent moments when I ask a question or needed confirmation on something. I called this morning and spoke to Tristan about how to get the holes in the cake, including the top tier since that hole is not supposed to go all the way through. He told me that I could just mount it on the center post and that will form a hole in it.
Wthl all due respect, I have a hard time believing that will work. Plus, I just watch their video on how to stack a cake and they mentioned and showed that all the holes were pre-cut in each cake, including the top tier. DOes anyone who has used them know how to do this? I just bought two sets from them and want to try out one this weekend. I would appreciate any information!