Cake Central › Cake Forums › Cake Talk › Cookies! › Regular Customer's Request - I'm Upset!!
New Posts  All Forums:Forum Nav:

Regular Customer's Request - I'm Upset!!

post #1 of 46
Thread Starter 
I do lots of custom decorated cookie favors and bouquets. I just had a very regular customer place a cookie order. She requested that I use less icing for decoration because some of the mommies didn't want that much sugar on the cookies for their kids. This is my artwork!!! How do I do less icing without comprising the intergrity of my artwork, which the reason people like my cookies so much and pay my price for them? I'm confused! Any advice? I don't want to change my style of decorating.
post #2 of 46
Charge more for the 'less icing' ones. Seriously though.
I mean there's not that much to tweak on a cookie.
What if someone wants the cookie browned more or something--no--charge more.

And duh on picky people.

Come to think of it, however, I'm sure you know you can loosen your cooie dough and decorate before you bake them too.
one baker's never ever do is the next baker's 'i swear by this'
 
Reply
one baker's never ever do is the next baker's 'i swear by this'
 
Reply
post #3 of 46
"I'm sorry, but it's just not possible for me to do that."

Let the mommies break the cookies in half for their little darlings.
Just put on your Big Girl Panties and deal with it!
Reply
Just put on your Big Girl Panties and deal with it!
Reply
post #4 of 46
well, you don't say what you are using to decorate your cookies with. If you are using a glaze icing just use a thinner layer, if using fondant just roll it thinner. I don't think that you will compromise your work as long as you cant see through the icing you will still be okay.
post #5 of 46
I don't compromise. My icing is my icing, my recipes are my recipes, my techniques are my techniques.

I agree, let the 'mommies' give their 'pwecious widdow darwings' a half a cookie.

That said, they can shove the other half somewhere sideways.
post #6 of 46
Thread Starter 
I love your comments about having the mommies give them half a cookie - great advice. I use a glaze and then decorate over with RI accents. Most of my designs are not overly iced but I use what's needed to get the design on there nicely. And it's what they all ask for - it's my artwork!
post #7 of 46
Let the mommies pick off the icing!!
This is a special treat. Even doctors say occasional special treats help the sickest people.
Not having seen any of your work it's hard to tell how you might cut down on the amount but I say: Do what you usually do and forget about her comment.
post #8 of 46
Hey mom! It's a cookie!! With icing!! Made of sugar!! Ya big dumba$$!

If she wants healthy snacks for her kids, let her make favor bags of broccoli, carrots and spinach. yeah, THAT'LL get her Mom of the Year! icon_lol.gificon_lol.gif

Some people just make my a$$ tired with silly requests like this.

(Yes, you are correct. I *AM* in a bad mood tonight! icon_razz.gif )
post #9 of 46
Debi has a spatula in her hand and she aint afraid to use it!!!
post #10 of 46
Thread Starter 
You guys are so funny! Thanks for your comments!
post #11 of 46
I agree, cookies are what they are.

You base coat it and decorate, what can ya' leave out there?
People make a mountain out of a mole hill. Really folks, it's a cookie!

If the icing is see through there would be complaints about that too. Don't compromise your work, she is a repeat customer for a reason. icon_wink.gif
The older I get the smarter my mother gets!
Reply
The older I get the smarter my mother gets!
Reply
post #12 of 46
........Don't compromise your work, she is a repeat customer for a reason.......

Excellent point!!!!
post #13 of 46
I'm just a hobby-est caker, so I don't have much to say about your customer and how you should handle your business.

However, I've saved this link for sugar-free cut-out cookies and sugar-free royal icing, with the intent of trying it someday. I don't know what either of these recipes is like, but take a look:

http://www.mahalo.com/how-to-make-sugar-free-halloween-cookies
post #14 of 46
I have got similar order. I just outline and did simple design, and was ashamed to sell it. I told her this is not what I am proud off, she was OK to pay full amount, and still thought that the cookies were cute icon_smile.gif Once I got request for plain, undecorated cookies (gingerbread). I charged less, but enough to be happy, less work icon_smile.gif
post #15 of 46
Well i don't sell my cookies i just give them to friends and family and i don't know what kind of designs you are doing but you can do less icing on a cookie and it still look good. Here is an example of ones i did just to eat at home but with not much sugar cose i have been put on a limited sugar etc diet recently:

http://cakecentral.com/modules.php?name=gallery&file=displayimage&pid=1476163

It's possible but i agree it doesn't have the same wow factor as a fully decorated cookies, but i reckon they can look good if you really had to do some icon_smile.gif
Design Addict
Reply
Design Addict
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cookies!
Cake Central › Cake Forums › Cake Talk › Cookies! › Regular Customer's Request - I'm Upset!!